Problem shutdown

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leozora
Posts: 2
Joined: Wed Oct 04, 2017 4:27 pm

Problem shutdown

Postby leozora » Wed Oct 04, 2017 4:32 pm

Automatic shutdown does not work and give me a bug with bTray.exe application. Windows 10 Pro give me this error but after shutdown, Windows 7 Pro it is not possible close the application in automatic and shutdown after.
I have a bug report, where can i send it?
Thank you

Softland
Posts: 1395
Joined: Thu May 23, 2013 7:57 am

Re: Problem shutdown

Postby Softland » Fri Oct 06, 2017 12:54 pm

Hi,

You can disable the btray from File->Options->Startup and updates, by unchecking the "Show tray icon" option.

leozora
Posts: 2
Joined: Wed Oct 04, 2017 4:27 pm

Re: Problem shutdown

Postby leozora » Wed Oct 11, 2017 3:44 pm

Hi,

sorry for the delay, I tried with unchecking the "Show tray icon" option and when it is finished there is no window but the computer does not turn off.

Thank you

Softland
Posts: 1395
Joined: Thu May 23, 2013 7:57 am

Re: Problem shutdown

Postby Softland » Thu Oct 12, 2017 1:59 pm

Hi,

Are you sure that is related to FBackup?
Please see the Windows logs or check the Event viewer to see what was running at that time.


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