Can not reinstall after corrupted user profile

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YaoWing
Posts: 2
Joined: Thu Mar 21, 2019 6:57 am

Can not reinstall after corrupted user profile

Postby YaoWing » Thu Mar 21, 2019 7:27 am

Hi, After a reinstall on a Windows 7 computer that is connected to a domain, I get a message saying a error occurred while opening FBackup. The computer had a bad Windows user profile, so deleted and recreated it (as a different profile name under c:\users). I was able to uninstall FBackup, When I reinstalled FBackup I noticed that the installer recreated the old profile folder in c:\users, but I get that error when trying to open FBackup. I tried uninstalling and reinstalling a few times and I get the same thing.

Softland
Posts: 1601
Joined: Thu May 23, 2013 7:57 am

Re: Can not reinstall after corrupted user profile

Postby Softland » Fri Mar 22, 2019 8:30 am

Hi,

Please delete the following folders:
c:\ProgramData\Softland\FBackup 7\
c:\Users\<user name>\AppData\Roaming\Softland\FBackup 7\

Then try again to open FBackup. Do you still have the problem?

YaoWing
Posts: 2
Joined: Thu Mar 21, 2019 6:57 am

Re: Can not reinstall after corrupted user profile

Postby YaoWing » Sat Mar 30, 2019 12:58 am

Yes, deleting the folder c:\ProgramData\Softland\FBackup 7\ and then reinstalling FBackup worked. Thanks for the help.


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