can't connect account OneDrive

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nguoicotoc
Posts: 5
Joined: Wed Aug 01, 2018 7:08 am

can't connect account OneDrive

Postby nguoicotoc » Wed Aug 01, 2018 7:15 am

I can't connect account OneDrive. Please help me

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Softland
Posts: 1546
Joined: Thu May 23, 2013 7:57 am

Re: can't connect account OneDrive

Postby Softland » Wed Aug 01, 2018 7:59 am

Hi,

Please make sure the antivirus/firewall does not block Backup4all and no other application is using port 8888.
What version of Backup4all do you have?
Are the credentials correct?

nguoicotoc
Posts: 5
Joined: Wed Aug 01, 2018 7:08 am

Re: can't connect account OneDrive

Postby nguoicotoc » Wed Aug 01, 2018 8:18 am

I used 7.1 Build 313. I has stopped Firewall anh open port 8888. I open all port. So i cant Google Drive, but i can'n connect account OneDrive

Softland
Posts: 1546
Joined: Thu May 23, 2013 7:57 am

Re: can't connect account OneDrive

Postby Softland » Thu Aug 02, 2018 6:49 am

Hi,

Please download the latest version 7.3.403 and try again. Microsoft changed some settings for OneDrive and the latest version includes them.

nguoicotoc
Posts: 5
Joined: Wed Aug 01, 2018 7:08 am

Re: can't connect account OneDrive

Postby nguoicotoc » Thu Aug 02, 2018 7:17 am

I has connect to account Onedrive successful, but when backup, account not remember, i must authenticate again

nguoicotoc
Posts: 5
Joined: Wed Aug 01, 2018 7:08 am

Re: can't connect account OneDrive

Postby nguoicotoc » Thu Aug 02, 2018 7:22 am

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Softland
Posts: 1546
Joined: Thu May 23, 2013 7:57 am

Re: can't connect account OneDrive

Postby Softland » Thu Aug 02, 2018 9:29 am

Hi,

Is that a predefined OneDrive account in File->Options?
Do you have the same problem if you authenticate again when asked? Does the backup works?

nguoicotoc
Posts: 5
Joined: Wed Aug 01, 2018 7:08 am

Re: can't connect account OneDrive

Postby nguoicotoc » Sat Aug 04, 2018 2:20 am

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I has tested authenticate, before finish config job, but The Program not remember account login?

Softland
Posts: 1546
Joined: Thu May 23, 2013 7:57 am

Re: can't connect account OneDrive

Postby Softland » Mon Aug 06, 2018 1:13 pm

Hi,

Did you installed the latest version 7.3.403?


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