Backup Not Working
Posted: Tue Feb 07, 2017 1:05 am
I had been using FBackup 5 and then 6, working beautifully. It started failing without me noticing about December 24 2015. Yesterday I noticed and began to investigate.
I can create a backup job with no issue. No errors or status. From the main screen if I select Backup, there is about a 5 second pause and then I get a popup:
Could not start Backup for job test (where "test" is the name of the task I created).
I have tried uninstalling and reinstalling with no effect. I tried uninstalling and removing the Softland folder under C:/ProgramData and from the profile with no effect. I tried clearing the registry with no effect. I constantly get the popup and the job does not run.
I have a Windows 10 Dell Machine. There are no errors at startup.
(I don't know why, but the board sw keeps complaining that .log is an invalid extension for attachment, so here is the log:)
Backup Tray.log:
[02/06/2017 7:40:37 PM] FBackup 6.4.309
[02/06/2017 7:40:37 PM] C:\Program Files (x86)\Softland\FBackup 6\bTray.exe
[02/06/2017 7:40:37 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[02/06/2017 7:40:37 PM] Operating system: Windows 10 Home (Build )
Processor[0] : AMD Phenom(tm) II X6 1075T Processor
Processor[1] : AMD Phenom(tm) II X6 1075T Processor
Processor[2] : AMD Phenom(tm) II X6 1075T Processor
Processor[3] : AMD Phenom(tm) II X6 1075T Processor
Processor[4] : AMD Phenom(tm) II X6 1075T Processor
Processor[5] : AMD Phenom(tm) II X6 1075T Processor
Physical memory (free/total) : 8839 MB/16383 MB
Display (res/color/DPI) : 1920X1080/32 bit/96
System font (name/height/size/charset) : Segoe UI/-12/400/1
User : DadDell-PC\Dad
Admin/BkPriv/RePriv : True/False/False
IsWOW64 : True
Locale : English (United States)
Installed antiviruses:
Kaspersky Total Security
Windows Defender
[02/06/2017 7:40:37 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:40:37 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.hst"
[02/06/2017 7:40:38 PM] Closing file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.hst"
[02/06/2017 7:40:58 PM] Closing file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:50:14 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:52:13 PM] Closing file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
FBackup.log:
02/06/2017 7:40:57 PM] FBackup 6.4.309
[02/06/2017 7:40:57 PM] C:\Program Files (x86)\Softland\FBackup 6\FBackup.EXE
[02/06/2017 7:40:57 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[02/06/2017 7:40:57 PM] Operating system: Windows 10 Home (Build )
Processor[0] : AMD Phenom(tm) II X6 1075T Processor
Processor[1] : AMD Phenom(tm) II X6 1075T Processor
Processor[2] : AMD Phenom(tm) II X6 1075T Processor
Processor[3] : AMD Phenom(tm) II X6 1075T Processor
Processor[4] : AMD Phenom(tm) II X6 1075T Processor
Processor[5] : AMD Phenom(tm) II X6 1075T Processor
Physical memory (free/total) : 9080 MB/16383 MB
Display (res/color/DPI) : 1920X1080/32 bit/96
System font (name/height/size/charset) : Segoe UI/-12/400/1
User : DadDell-PC\Dad
Admin/BkPriv/RePriv : True/False/False
IsWOW64 : True
Locale : English (United States)
Installed antiviruses:
Kaspersky Total Security
Windows Defender
[02/06/2017 7:40:57 PM] Initializing translation
[02/06/2017 7:40:58 PM] Licensed edition: FBackup
[02/06/2017 7:40:58 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.hst"
[02/06/2017 7:40:58 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:40:58 PM] Loading plugins
[02/06/2017 7:40:58 PM] Loading backup jobs
[02/06/2017 7:40:58 PM] Initializing translation
[02/06/2017 7:40:58 PM] Loading job catalogs
[02/06/2017 7:41:01 PM] Connecting to the backup service
[02/06/2017 7:41:01 PM] Loading last used backup job
[02/06/2017 7:41:51 PM] Loaded job test
I can create a backup job with no issue. No errors or status. From the main screen if I select Backup, there is about a 5 second pause and then I get a popup:
Could not start Backup for job test (where "test" is the name of the task I created).
I have tried uninstalling and reinstalling with no effect. I tried uninstalling and removing the Softland folder under C:/ProgramData and from the profile with no effect. I tried clearing the registry with no effect. I constantly get the popup and the job does not run.
I have a Windows 10 Dell Machine. There are no errors at startup.
(I don't know why, but the board sw keeps complaining that .log is an invalid extension for attachment, so here is the log:)
Backup Tray.log:
[02/06/2017 7:40:37 PM] FBackup 6.4.309
[02/06/2017 7:40:37 PM] C:\Program Files (x86)\Softland\FBackup 6\bTray.exe
[02/06/2017 7:40:37 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[02/06/2017 7:40:37 PM] Operating system: Windows 10 Home (Build )
Processor[0] : AMD Phenom(tm) II X6 1075T Processor
Processor[1] : AMD Phenom(tm) II X6 1075T Processor
Processor[2] : AMD Phenom(tm) II X6 1075T Processor
Processor[3] : AMD Phenom(tm) II X6 1075T Processor
Processor[4] : AMD Phenom(tm) II X6 1075T Processor
Processor[5] : AMD Phenom(tm) II X6 1075T Processor
Physical memory (free/total) : 8839 MB/16383 MB
Display (res/color/DPI) : 1920X1080/32 bit/96
System font (name/height/size/charset) : Segoe UI/-12/400/1
User : DadDell-PC\Dad
Admin/BkPriv/RePriv : True/False/False
IsWOW64 : True
Locale : English (United States)
Installed antiviruses:
Kaspersky Total Security
Windows Defender
[02/06/2017 7:40:37 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:40:37 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.hst"
[02/06/2017 7:40:38 PM] Closing file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.hst"
[02/06/2017 7:40:58 PM] Closing file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:50:14 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:52:13 PM] Closing file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
FBackup.log:
02/06/2017 7:40:57 PM] FBackup 6.4.309
[02/06/2017 7:40:57 PM] C:\Program Files (x86)\Softland\FBackup 6\FBackup.EXE
[02/06/2017 7:40:57 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[02/06/2017 7:40:57 PM] Operating system: Windows 10 Home (Build )
Processor[0] : AMD Phenom(tm) II X6 1075T Processor
Processor[1] : AMD Phenom(tm) II X6 1075T Processor
Processor[2] : AMD Phenom(tm) II X6 1075T Processor
Processor[3] : AMD Phenom(tm) II X6 1075T Processor
Processor[4] : AMD Phenom(tm) II X6 1075T Processor
Processor[5] : AMD Phenom(tm) II X6 1075T Processor
Physical memory (free/total) : 9080 MB/16383 MB
Display (res/color/DPI) : 1920X1080/32 bit/96
System font (name/height/size/charset) : Segoe UI/-12/400/1
User : DadDell-PC\Dad
Admin/BkPriv/RePriv : True/False/False
IsWOW64 : True
Locale : English (United States)
Installed antiviruses:
Kaspersky Total Security
Windows Defender
[02/06/2017 7:40:57 PM] Initializing translation
[02/06/2017 7:40:58 PM] Licensed edition: FBackup
[02/06/2017 7:40:58 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.hst"
[02/06/2017 7:40:58 PM] Opening file "C:\Users\Dad\AppData\Roaming\Softland\FBackup 6\FBackup.ugn"
[02/06/2017 7:40:58 PM] Loading plugins
[02/06/2017 7:40:58 PM] Loading backup jobs
[02/06/2017 7:40:58 PM] Initializing translation
[02/06/2017 7:40:58 PM] Loading job catalogs
[02/06/2017 7:41:01 PM] Connecting to the backup service
[02/06/2017 7:41:01 PM] Loading last used backup job
[02/06/2017 7:41:51 PM] Loaded job test