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IPC Server Error

Posted: Thu Jan 29, 2015 9:30 pm
by ptarka
I am new to the group so first and foremost thank you in advance to all of you who make discussion groups beneficial!

We have been using FBackup for almost 3 years now and recently upgraded everyone to version 5.2.685. We use the Windows Task Scheduler to prompt users at specific times to manually backup their computers; however with our recent upgrade we have been receiving the error message "Do you want to restart the IPC server, there was an error while trying to connect to the IPC server Cannot connect pipe client" If we click no FBackup closes the app. Clicking yes just loops me back to the same error message. We are running Windows 7 32/64 bit OS. We disabled the Windows Firewall Client and have checked reports from our McAfee Enterprise Virus and it shows no reporting on blocking the service bservice.exe and it still came up.

We have also tried the following with no luck:

1) Start services.msc
2) Look for FBackup 5 Service
3) Right Click > Properties > Log On
4) Change to "This account" and insert local admin username and password
5) Click Apply>OK then restart the service.
6) Start the application, you should no longer receive the error message.

Any help is greatly appreciated!!!!

Re: IPC Server Error

Posted: Sat Jan 31, 2015 1:17 pm
by camperdown
I am having exactly the same issue and as a result I have not been able to back up any files since this upgrade.
There is obviously a bug with the upgrade and please issue a fix as soon as possible.
I have used fbackup for many years but may need to change if I cannot get backups to happen

Re: IPC Server Error

Posted: Sat Jan 31, 2015 3:44 pm
by camperdown
ptarka

I have just uninstalled version 685 and reinstalled 663 - the backup jobs are still there but now I do not get the error message.

may be worth a try - worst case you will have to define the backup jobs again but if you uninstall and reinstall without closing down your PC the backup logs may still be in the files therefore no need to re-define jobs.

Re: IPC Server Error

Posted: Sun Feb 01, 2015 3:56 am
by siapec
To correct the problem temporarily.

To start the service Backup4All 5 manuallement Service functions for me.

Re: IPC Server Error

Posted: Tue Feb 03, 2015 12:50 pm
by Adrian (Softland)
Hi,

We found the problem and we will make a new release including this fix.

Re: IPC Server Error

Posted: Mon Feb 09, 2015 3:39 pm
by ptarka
Thanks all for the info/update

Softland can you please tell me an approximation as to when the update/fix will be released. I appreciate you willingness to assist us in fixing this quickly.

Re: IPC Server Error

Posted: Wed Feb 11, 2015 1:23 pm
by Adrian (Softland)
Hi,

The problem was fixed, a new version was released yesterday: 5.3.704.

Re: IPC Server Error

Posted: Wed Feb 11, 2015 9:00 pm
by Jim Simpson
I get this IPC error when I try to start Backup4all. I can't do an upgrade if the program is not running, can I? How do I make this work?

Re: IPC Server Error

Posted: Thu Feb 12, 2015 1:28 pm
by Adrian (Softland)
Hi,

You can update FBackup by simply installing the new version over the old one.
Download FBackup from our website and run the setup.

Re: IPC Server Error

Posted: Thu Feb 12, 2015 10:16 pm
by ptarka
Softland wrote:Hi,

You can update FBackup by simply installing the new version over the old one.
Download FBackup from our website and run the setup.

Excellent thank you Softland for your quick response to this problem!!