Stuck on update catalog V7.3

Post here if you have problems installing or using FBackup
Beamer64
Posts: 1
Joined: Tue Jun 12, 2018 10:35 am

Stuck on update catalog V7.3

Postby Beamer64 » Tue Jun 12, 2018 10:49 am

I have upgrade to the new version of Fbackup but now it won't run. The program gets stuck on updating the catalog. I can't abort or cancel it.
I have to restart the pc or kill the task via taskmanager.

Aydin2004
Posts: 5
Joined: Sun Mar 20, 2016 11:11 am

Re: Stuck on update catalog V7.3

Postby Aydin2004 » Tue Jun 12, 2018 1:19 pm

I tried to update from 7.1 to the new version, Fbackup update (7.3) does not work. My OS is Windows7. I have no backup tool now.

Softland
Posts: 1535
Joined: Thu May 23, 2013 7:57 am

Re: Stuck on update catalog V7.3

Postby Softland » Wed Jun 13, 2018 8:04 am

Hi,

Please close FBackup and rename this folder:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 7\"
Open FBackup. It will start with no jobs.
Create a new backup job and see if you still have the problem.

Aydin2004
Posts: 5
Joined: Sun Mar 20, 2016 11:11 am

Re: Stuck on update catalog V7.3

Postby Aydin2004 » Wed Jun 13, 2018 10:28 am

Thank you. I deleted every folder relating to the Softland and Fbackup. But it did not work. It doesn't load files, it shows the last windows: Run the program and go to the website. The program is not loaded. The Softland direcory is not created anywhere.

Softland
Posts: 1535
Joined: Thu May 23, 2013 7:57 am

Re: Stuck on update catalog V7.3

Postby Softland » Thu Jun 14, 2018 1:50 pm

Hi,

Can you give me access to your computer using TeamViewer?
Please send us an email to info[at]fbackup[dot]com to discuss the time and date.


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