something wrong about Backup to google drive

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french150
Posts: 4
Joined: Sun Apr 21, 2019 7:49 am

something wrong about Backup to google drive

Postby french150 » Sun Apr 21, 2019 8:01 am

Hi. I created 3 backup jobs (all full type, 2 of these with encryption AES) to run backup automatically and consecutive daily to Google drive. When i check on my drive on Google i find the backup files with bkc extension instead of zip and their size is too much small. So i suppose that it didn't backup the full backup file.
Also i limited the number of every backup jobs to 1 because i want that new backup file override the precedent but i found on Google drive the precedent file too.
For the last i tagged, in the backup jobs properties, the filename of the backup by adding Data too, but i don't see that in the filename on Google drive.
What's wrong?
Please notice that I created also the same 3 backup jobs having my NAS as destination and in this case now i found bkc files with size too much smaller but before it worked fine.
Waiting for someone can help me.

Best regards

Softland
Posts: 1615
Joined: Thu May 23, 2013 7:57 am

Re: something wrong about Backup to google drive

Postby Softland » Wed Apr 24, 2019 8:41 am

Hi,

What version of the application do you use?
Please make sure you have the latest version 8.0.141

french150
Posts: 4
Joined: Sun Apr 21, 2019 7:49 am

Re: something wrong about Backup to google drive

Postby french150 » Wed Apr 24, 2019 9:22 am

Hi, i have the 8.0.134 version.
No any notification to update it, usually it does.

I run the update tool manually but i get "No minor updates available for your version".
So i continue to use 8.0.134 version.

So how can i update to that version?

Also please notice that the problem is only about backup to Google Drive, on my NAS works fine.

french150
Posts: 4
Joined: Sun Apr 21, 2019 7:49 am

Re: something wrong about Backup to google drive

Postby french150 » Thu Apr 25, 2019 8:24 am

Hi, after i updated to the 8.0.141 version i did backup on Google drive. It seems doesn’t work properly because i found the .zip file there but it is empty.

Softland
Posts: 1615
Joined: Thu May 23, 2013 7:57 am

Re: something wrong about Backup to google drive

Postby Softland » Thu Apr 25, 2019 12:24 pm

Hi,

Please send us the last backup log and the backup catalog file to info[at]fbackup[dot]com

french150
Posts: 4
Joined: Sun Apr 21, 2019 7:49 am

Re: something wrong about Backup to google drive

Postby french150 » Thu Apr 25, 2019 1:40 pm

I sent you yesterday already. You should have read it already. Please let me know.
Best regards


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