my first backup won't upload ! Help !

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officechik
Posts: 2
Joined: Sun Jun 24, 2018 12:51 pm

my first backup won't upload ! Help !

Postby officechik » Sun Jun 24, 2018 1:10 pm

My boss says this is the best backup program. I have Norton, and its not properly downloading and uploading my backups...so I tried this and here is what's happening...

It finds all the files and creates the zip file ... It is stuck at the "uploading xxxxxx.zip to cloud"
According to the log file it has errors and then keeps retrying after 4 hrs.
I am uploading to my google drive. I log-in and have it sent referring to my g.mail . I have 100 GB storage available. My files that are being backed up are approx 30 GB.

Here is the message that keeps repeating. Help!

[6/23/2018 8:58:25 PM] [0] GET https://www.googleapis.com/drive/v2/fil ... LGa3YjdTvz
- Error : 401 { "error": { "errors": [ {
"domain": "global",
"reason": "authError",
"message": "Invalid Credentials",
"locationType": "header",
"location": "Authorization" } ], "code": 401, "message": "Invalid Credentials" } } HTTP/1.1 401 Unauthorized

[6/23/2018 9:01:27 PM] [0] PUT https://www.googleapis.com/upload/drive ... cd5SxzJOyA
- Error :100 error:00000000:lib(0):func(0):reason(0)

[6/23/2018 9:01:27 PM] Upload returned 100. Will retry after sleeping 2512

Softland
Posts: 1546
Joined: Thu May 23, 2013 7:57 am

Re: my first backup won't upload ! Help !

Postby Softland » Tue Jun 26, 2018 11:19 am

Hi,

Please open Backup Properties->Destination->Google Drive->Edit configuration, then re-authenticate and see if you still have the problem.

If the problem still exists, please send us the complete backup log to info[at]fbackup[dot]com


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