Failed backkups

Post here if you have problems installing or using FBackup
dpsam
Posts: 1
Joined: Wed Jan 28, 2009 11:50 pm

Postby dpsam » Thu Jan 29, 2009 6:54 am

Loved it, for a few days. First couple of days the backup worked fine on one of 2 PCs (vista on both). However on the other, no matter how I schedule, it won't run. Now, after this machine backed up automatically just fine twice, it now sits and idles saying it is creating the shadow for hours. Even if I remove the schedules and just run the backup, it hangs creating shadow on both machines. I have uninstalled. Should I try a clean install? Does virus software have any effect? I have it set to run even if I'm not logged on...do I need to wake the computer? Is the program using the Task scheduler or not? Do I need the program to be in my startup folder too?

Thanks, seemed like a miracle program for a few days.

DS



Softland
Posts: 1548
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Jan 29, 2009 5:33 pm

Hi,


Please send us the last backup log to info at fbackup dot com.

To find the log, please go to View->Jobs Logs->Last Backup Log.



JWvanLohuizen
Posts: 4
Joined: Tue Mar 17, 2009 1:20 am

Postby JWvanLohuizen » Tue Mar 17, 2009 7:32 am

**** What is this crap! No files backed up. I am no idiot and have a dozen files and folders added to be backed up. All I got was an empty folder.


I just need a mirrored backup of every file and folder in the properties every time I click back up. How hard is that???


[10:17:00 PM] FBackup 4.0.126

[10:17:00 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[10:17:00 PM] Starting backup for "Rainlender2" at 3/16/2009 10:17:00 PM

[10:17:00 PM] Operating system: Windows XP Professional Service Pack 3 (build 2600)

Processor[0] : Genuine Intel(R) CPU T1350 @ 1.86GHz

Physical memory (free/total) : 368 MB/1013 MB

Display (res/color/DPI) : 1280X800/32 bit/96

System font (name/height/size/charset) : Tahoma/-13/10/1

Admin/BkPriv/RePriv : True/True/True

IsWOW64 : False

Locale : English (United States)

[10:17:00 PM] Expand "Rainlender2" is running. Stopping expand ...

[10:17:00 PM] Checking if the drives of the sources exist

[10:17:00 PM] Checking backup destination (Local hard drive)

[10:17:00 PM] Creating the list of files to backup

[10:17:00 PM] Preparing shadow copy

[10:17:00 PM] Folders found to backup: 0

[10:17:00 PM] Files found to backup: 0 (0 KB)


Backup completed at 3/16/2009 10:17:01 PM with 0 error(s), 0 warning(s)


**** I then closed the program (sucks if I would have to do this to get just one file to backup)


[10:24:19 PM] FBackup 4.0.126

[10:24:19 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[10:24:19 PM] Starting backup for "Rainlender2" at 3/16/2009 10:24:19 PM

[10:24:19 PM] Operating system: Windows XP Professional Service Pack 3 (build 2600)

Processor[0] : Genuine Intel(R) CPU T1350 @ 1.86GHz

Physical memory (free/total) : 336 MB/1013 MB

Display (res/color/DPI) : 1280X800/32 bit/96

System font (name/height/size/charset) : Tahoma/-13/10/1

Admin/BkPriv/RePriv : True/True/True

IsWOW64 : False

Locale : English (United States)

[10:24:19 PM] Checking if the drives of the sources exist

[10:24:19 PM] Checking backup destination (Local hard drive)

[10:24:19 PM] Creating the list of files to backup

[10:24:19 PM] Found file D:\Program Files\Office Tools\Rainlendar2\rainlendar2.ini

[10:24:19 PM] Preparing shadow copy

[10:24:23 PM] Folders found to backup: 0

[10:24:23 PM] Files found to backup: 1 (22.22 KB)


[10:24:23 PM] Added file D:\Program Files\Office Tools\Rainlendar2\rainlendar2.ini


[10:24:24 PM] Saving backup catalog "C:\Documents and Settings\JW vanLohuizen\Application Data\Softland\FBackup 4\fkcFiles\Rainlender.fkc"


[10:24:26 PM] Starting test on "Rainlender2" for backup number 2, the last backup number at 3/16/2009 10:24:26 PM

[10:24:26 PM] D:\Profiles\Rainlendar2\rainlendar2.ini OK

Test finished at 3/16/2009 10:24:26 PM, 1 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found


Total number of files added to backup: 1

Total number of folders added to backup: 0

Total size of files added to backup: 22.22 KB

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 10:24:26 PM with 0 error(s), 0 warning(s)


**** Here is the complete log showing everything


________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 8:51:56 PM


Backup:


Total number of files added to backup: 8

Total number of folders added to backup: 0

Total size of files added to backup: 796.21 KB (uncompressed), 405.61 KB (compressed)

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 8:52:28 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Rainlender" for all backup numbers at 3/16/2009 8:52:28 PM

Test finished at 3/16/2009 8:52:28 PM, 8 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found

________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 8:52:41 PM


Backup:


Total number of files added to backup: 8

Total number of folders added to backup: 0

Total size of files added to backup: 796.21 KB (uncompressed), 405.61 KB (compressed)

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 8:52:49 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Rainlender" for all backup numbers at 3/16/2009 8:52:49 PM

Test finished at 3/16/2009 8:52:49 PM, 8 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found

________________________________________________________________________________

Backup job "Quick Launch" at 3/16/2009 8:54:57 PM


Backup:


Total number of files added to backup: 425

Total number of folders added to backup: 29

Total size of files added to backup: 23,168.50 KB (uncompressed), 10,453.36 KB (compressed)

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 8:55:13 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Quick Launch" for all backup numbers at 3/16/2009 8:55:12 PM

Test finished at 3/16/2009 8:55:13 PM, 425 file(s) and 29 folder(s) tested, 0 error(s) and 0 warning(s) found

________________________________________________________________________________

Backup job "All Profiles" at 3/16/2009 9:00:22 PM


Backup:


Total number of files added to backup: 7064

Total number of folders added to backup: 656

Total size of files added to backup: 3,263,001.75 KB (uncompressed), 2,625,817.89 KB (compressed)

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 10:01:14 PM with 0 error(s), 1 warning(s)


Test:

Starting test on "All Profiles" for all backup numbers at 3/16/2009 9:52:37 PM

Test aborted at 3/16/2009 10:01:13 PM, 464 file(s) and 41 folder(s) tested, 0 error(s) and 1 warning(s) found

________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 10:02:54 PM


Backup:


Total number of files added to backup: 8

Total number of folders added to backup: 0

Total size of files added to backup: 796.21 KB

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 10:03:56 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Rainlender" for all backup numbers at 3/16/2009 10:03:56 PM

Test finished at 3/16/2009 10:03:56 PM, 8 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found


________________________________________________________________________________

Backup job "D:\Profiles\Rainlendar2\Rainlender.fkc" at 3/16/2009 10:06:08 PM

Error: File is already loaded________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 10:06:33 PM


Backup:

Backup completed at 3/16/2009 10:06:44 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Full D_Drive to G_Drive" at 3/16/2009 9:03:07 PM


Backup:

Backup aborted at 3/16/2009 10:07:13 PM with 1 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 10:08:01 PM


Backup:

Backup completed at 3/16/2009 10:08:03 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 10:08:34 PM


Backup:

Backup completed at 3/16/2009 10:08:38 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender" at 3/16/2009 10:09:16 PM


Backup:


Total number of files added to backup: 8

Total number of folders added to backup: 0

Total size of files added to backup: 796.21 KB (uncompressed), 405.61 KB (compressed)

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 10:09:39 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Rainlender" for all backup numbers at 3/16/2009 10:09:39 PM

Test finished at 3/16/2009 10:09:39 PM, 8 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:10:26 PM


Backup:


Total number of files added to backup: 8

Total number of folders added to backup: 0

Total size of files added to backup: 796.21 KB

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 10:10:40 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Rainlender2" for all backup numbers at 3/16/2009 10:10:40 PM

Test finished at 3/16/2009 10:10:40 PM, 8 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:12:24 PM


Backup:

Backup completed at 3/16/2009 10:12:25 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:12:47 PM


Backup:

Backup completed at 3/16/2009 10:12:48 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:14:26 PM


Backup:

Backup completed at 3/16/2009 10:14:27 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:15:23 PM


Backup:

Backup completed at 3/16/2009 10:15:24 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:17:00 PM


Backup:

Backup completed at 3/16/2009 10:17:01 PM with 0 error(s), 0 warning(s)

________________________________________________________________________________

Backup job "Rainlender2" at 3/16/2009 10:24:19 PM


Backup:


Total number of files added to backup: 1

Total number of folders added to backup: 0

Total size of files added to backup: 22.22 KB

Number of files excluded: 0

Number of folders excluded: 0

Next scheduled backup:

Backup completed at 3/16/2009 10:24:26 PM with 0 error(s), 0 warning(s)


Test:

Starting test on "Rainlender2" for backup number 2, the last backup number at 3/16/2009 10:24:26 PM

Test finished at 3/16/2009 10:24:26 PM, 1 file(s) and 0 folder(s) tested, 0 error(s) and 0 warning(s) found



JWvanLohuizen
Posts: 4
Joined: Tue Mar 17, 2009 1:20 am

Postby JWvanLohuizen » Tue Mar 17, 2009 9:04 am

The problem may be that it isn't actually looking at the destination to see what is there. It should look there when mirroring to overwrite any old copies, add new ones and replace missing files.


Right now I have several empty folders due to mistakingly thinking that I wanted a full backup and then changing it to mirrored after learning of my mistake. In this case the program must check to see what has actually happened, delete the zip file and folder as promised truky again with a new backup.


Also there needs to be a way to ALWAYS backup as a mirror and making it the default since that is what most people expect when making a full backup. During the Install wizard and on the new screen it should show what is happening and direct a person to changing it so that we don't waste an hour trying to get this flawed program to do anything and still not having much backed up.



Softland
Posts: 1548
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Mar 20, 2009 3:11 pm

Hi,


From another post I understand you used to delete the fkc catalog files.

Please note that FBackup does not look in destination to see the backed up file but is looking in the fkc catalog, where the files information is stored.

If you delete those files, a new complete mirror backup will be performed.



MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Postby MiG » Fri Sep 04, 2009 8:39 pm

I seem to have something similar, it just jumps to a full load on one core and stays there indefinitely (well, at least as long as a good night's sleep). It seems to be a problem with the backup job itself, because recreating it under a different name means it will almost immediately go past "creating backup list" and start doing a volume shadow copy.


I haven't touched the fkc catalogs on the backup destination, just created new jobs with the same settings. Fbackup did start a full copy and created a new fkc though, I assume you use some sort of identifier in it?



Softland
Posts: 1548
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Sep 08, 2009 7:46 pm

Hi,


If you still have the problem using the latest build, please send us the last backup log to info[at]fbackup[dot]com



MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Postby MiG » Tue Sep 15, 2009 7:01 pm

Didn't realise a new build was out, all backup jobs now run flawlessly. I assume the problem was with VSC then?



Softland
Posts: 1548
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Sep 16, 2009 10:17 am

Hi,


Yes, there was a problem with the VSC, but we fixed it.



MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Postby MiG » Thu Sep 17, 2009 7:55 pm

Almost forgot: thanks :)




Return to “Troubleshooting”