Cannot do Full Backup to Google Drive

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Roann
Posts: 4
Joined: Mon Jan 30, 2017 4:41 am

Cannot do Full Backup to Google Drive

Postby Roann » Mon Jan 30, 2017 7:07 am

I have been using FBackup quite successfully to do mirror backups of all my data & users folders to an external drive which is connected to my pc. This has been working well, scheduled to run each day. I am using Windows 7.
I have just paid for Google Drive Storage so that I could run additional backups to that. I have tried several time over the last 2 days to get this to work but so far no backup job has completed successfully. I have tested the connection to Google Drive several times for each backup job & they have all been successful.
I have just tried completing my smallest backup job - about 1 GB data - using "Full" backup so that it is compressed into a zipped folder. I have not use encryption. The backup job does most of the job in less than 2 minutes and then it just sits there - the grey/blue box in the job list says 100% uploading . for the first few minutes Action says "Uploading" but then that changes to "idle". When I try to abort the backup it just sits there continuously saying it is "aborting". The only way I can get it to cancel is to kill the Fbackup processes in the Task Manager or shutdown my pc to force Fbackup to stop running.
I am hoping you can help me find out why I cannot get FBackup to backup to my Google Drive account please. I have just paid for 12 month upfront for 1TB of storage so I am hoping I can make good use of it!
Thanks in advance.
Attached is the job log for this incomplete job....... No it's not - I cannot get the text file or the pdf file copy of the log to attach.
Please let me know if you need it & how I can sent it to you.
I am feeling very very frustrated at present!

Roann
Posts: 4
Joined: Mon Jan 30, 2017 4:41 am

Re: Cannot do Full Backup to Google Drive

Postby Roann » Mon Jan 30, 2017 7:08 am

PS Yes, I have installed the latest updated version FBackup just today, in case that helped.

Softland
Posts: 1521
Joined: Thu May 23, 2013 7:57 am

Re: Cannot do Full Backup to Google Drive

Postby Softland » Mon Jan 30, 2017 1:31 pm

Hi,

Please send us the last backup log to info[at]fbackup[dot]com

Roann
Posts: 4
Joined: Mon Jan 30, 2017 4:41 am

Re: Cannot do Full Backup to Google Drive

Postby Roann » Mon Jan 30, 2017 3:34 pm

How can I do this? I have save the log to a notepad file and also a pdf file but neith will attach. I get a message saying "invalid file extension"

Softland
Posts: 1521
Joined: Thu May 23, 2013 7:57 am

Re: Cannot do Full Backup to Google Drive

Postby Softland » Tue Jan 31, 2017 7:22 am

Hi,

We asked you to send us the log file by email, not to attach it on the forum.
If you cannot attach the log file to email, please ask a computer specialist to assist you attaching the file.

Roann
Posts: 4
Joined: Mon Jan 30, 2017 4:41 am

Re: Cannot do Full Backup to Google Drive

Postby Roann » Wed Feb 01, 2017 11:32 pm

Sorry, I misunderstood.
I can attach the log to an email no problems, but the email I received requesting the log has disappeared from my emails! Can someone please resend an email for me to reply with the log.
Thanks so much.

Softland
Posts: 1521
Joined: Thu May 23, 2013 7:57 am

Re: Cannot do Full Backup to Google Drive

Postby Softland » Thu Feb 02, 2017 1:02 pm

Hi,

Please send us the last backup log to info@fbackup.com

ramamramam
Posts: 2
Joined: Sun Feb 05, 2017 7:38 am

Re: Cannot do Full Backup to Google Drive

Postby ramamramam » Sun Feb 05, 2017 7:41 am

thanks for this post

officechik
Posts: 2
Joined: Sun Jun 24, 2018 12:51 pm

Re: Cannot do Full Backup to Google Drive - Resolution?

Postby officechik » Sun Jun 24, 2018 1:14 pm

what was the resolution to this issue? I am having problems also backing up to the google drive, just sits there "uploading" but my log file has errors...

Softland
Posts: 1521
Joined: Thu May 23, 2013 7:57 am

Re: Cannot do Full Backup to Google Drive

Postby Softland » Mon Jun 25, 2018 10:12 am

Hi,

I am not sure about the issue reported as it's been a while since February.
Please send us the last backup log to info@fbackup.com


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