Backup job greyed out, cannot delete

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Dragonrider
Posts: 2
Joined: Mon Mar 27, 2017 12:34 pm

Backup job greyed out, cannot delete

Postby Dragonrider » Mon Mar 27, 2017 1:14 pm

I help out at a couple of local charities here in the UK, mainly assisting with their computer work.

I installed the free version of FBackup for them to use to save the documents and other vital files and folders they work on. After someone used it last week I got a report that it wasn't working now.

I ended up having to re-create the task to make the backups as whatever happened has made the original backup job unusable.

However, the problem is that I am unable to delete the original backup job as every option is greyed out. Can anyone offer a solution and enable me to remove the failed backup job please, so other users aren't confused. Thanks in advance.

fbackup.jpg
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Softland
Posts: 1445
Joined: Thu May 23, 2013 7:57 am

Re: Backup job greyed out, cannot delete

Postby Softland » Wed Mar 29, 2017 2:48 pm

Hi,

If the application is stuck, please close the interface, then kill the bbackup.exe process from Task Manager.
Then go to AppData folder, in Softland/FBackup 6/Jobs folder, delete the ini file(s).
After that, please open again FBackup.

Dragonrider
Posts: 2
Joined: Mon Mar 27, 2017 12:34 pm

Re: Backup job greyed out, cannot delete

Postby Dragonrider » Thu Mar 30, 2017 3:54 pm

Thank you so much! I had to search for the correct folder but once I found it, just deleted the affected log file, and FBackup is back up and running perfectly now.


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