all selected folders get backed up...but no selected files in the folders

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fitness88
Posts: 35
Joined: Mon Dec 19, 2011 5:55 pm

all selected folders get backed up...but no selected files in the folders

Postby fitness88 » Sun Mar 12, 2017 9:16 pm

My selected folders are getting backed up but when I go to look inside any of the selected folders there is not 1 selected file in any of the folders, the folders are all empty.
Folder and file source are from c: drive which is a SSD, backup destination is g: hard drive [USB connected].
I'm forced to use local disk and not external disk because the operation system only sees my USB hard drive when I choose Local Disk as a destination.

I did a restore and the folder was empty.
Also I did another backup to this same drive using Windows Backup and everything was fine.

Please let me know what is going on.

Thank you.

Windows 10
FBackup 6.4

Softland
Posts: 1503
Joined: Thu May 23, 2013 7:57 am

Re: all selected folders get backed up...but no selected files in the folders

Postby Softland » Mon Mar 13, 2017 8:52 am

Hi,

1. Please look in the backup destination and see if the files were backed up. In this case it means the restore did not worked correctly.
2. If no files were backed up, please open Backup Properties->Filters and make sure you did not set a filter to include only specific files or something.

If you cannot find the problem, please send us the .fkc catalog file from the backup destination, with the backup and restore logs.

fitness88
Posts: 35
Joined: Mon Dec 19, 2011 5:55 pm

Re: all selected folders get backed up...but no selected files in the folders

Postby fitness88 » Mon Mar 13, 2017 6:44 pm

I unchecked in filters tab 'office temporary files' [type=Include] and left checked 'Temporary Files-use as exclude' [Type=exclude] and all worked ok.

I didn't realize by checking 'office temporary files' [type=Include] that I would be actually telling the backup not to backup any of my files that I selected.

Thank you for straightening out this confusion but can you please explain what these 2 setting options actually do.

Softland
Posts: 1503
Joined: Thu May 23, 2013 7:57 am

Re: all selected folders get backed up...but no selected files in the folders

Postby Softland » Tue Mar 14, 2017 9:59 am

Hi,

All default filters are "exclude filters". If you see 'office temporary files' [type=Include], that means you probably changed it to "include" by mistake. In this case FBackup was trying to include only the office temporary files in backup.

fitness88
Posts: 35
Joined: Mon Dec 19, 2011 5:55 pm

Re: all selected folders get backed up...but no selected files in the folders

Postby fitness88 » Tue Mar 14, 2017 4:20 pm

So Exclude in filters means; it will back up everything I select in source except what is indicated for Exclude?
Include in filters means; it will only back up what I have selected in filters and ignore anything else I have selected in source?

Softland
Posts: 1503
Joined: Thu May 23, 2013 7:57 am

Re: all selected folders get backed up...but no selected files in the folders

Postby Softland » Wed Mar 15, 2017 7:23 am

Hi,

Yes, that is correct.

fitness88
Posts: 35
Joined: Mon Dec 19, 2011 5:55 pm

Re: all selected folders get backed up...but no selected files in the folders

Postby fitness88 » Wed Mar 15, 2017 6:06 pm

Thanks again!


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