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Windows 7 outlook online backup error

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kiborgai

new member
Joined: Dec '09
Posts: 3

Hi,

I can't copy Outlook files on Windows 7. And Volume Shadow Copy service is started.

Here is log:

[2009.12.07 12:15:56] FBackup 4.3.169
[2009.12.07 12:15:56] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[2009.12.07 12:15:56] Starting backup for "Pastas" at 2009.12.07 12:15:56
[2009.12.07 12:15:56] Operating system: Windows 7 Professional (build 7600)
Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz
Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz
Physical memory (free/total) : 732 MB/1534 MB
Display (res/color/DPI) : 1280X1024/32 bit/96
System font (name/height/size/charset) : Segoe UI/-12/9/1
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : False
Locale : Lithuanian (Lithuania)
[2009.12.07 12:15:57] Checking if the drives of the sources exist
[2009.12.07 12:15:57] Checking backup destination (Local hard drive)
[2009.12.07 12:15:57] Creating the list of files to backup
[2009.12.07 12:15:57] Found folder C:\Users\kpp_rolandasj\Documents\Outlook Files
[2009.12.07 12:15:57] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst
[2009.12.07 12:15:57] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst
[2009.12.07 12:15:58] Preparing shadow copy
[2009.12.07 12:15:58] Could not create Volume Shadow Copy. Locked files will not be copied. Cannot start vss server
[2009.12.07 12:15:58] Folders found to backup: 1
[2009.12.07 12:15:58] Files found to backup: 2 (3.478.482 KB)

[2009.12.07 12:15:58] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files
[2009.12.07 12:15:58] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files
[2009.12.07 12:15:58] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst
Source error (code 33). The process cannot access the file because another process has locked a portion of the file.
[2009.12.07 12:15:58] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst
Source error (code 33). The process cannot access the file because another process has locked a portion of the file.
Files skipped: 2
Backup completed at 2009.12.07 12:16:00 with 0 error(s), 2 warning(s)

Posted 7 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

Please download the latest version of FBackup and let us know if you still have the problem.

Posted 7 months ago #
kiborgai

new member
Joined: Dec '09
Posts: 3

the same:

[2009.12.07 15:34:41] FBackup 4.3.171
[2009.12.07 15:34:41] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[2009.12.07 15:34:41] Starting backup for "Pastas" at 2009.12.07 15:34:41
[2009.12.07 15:34:41] Operating system: Windows 7 Professional (build 7600)
Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz
Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz
Physical memory (free/total) : 617 MB/1534 MB
Display (res/color/DPI) : 1280X1024/32 bit/96
System font (name/height/size/charset) : Segoe UI/-12/9/1
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : False
Locale : Lithuanian (Lithuania)
[2009.12.07 15:34:41] Checking if the drives of the sources exist
[2009.12.07 15:34:41] Checking backup destination (Local hard drive)
[2009.12.07 15:34:41] Creating the list of files to backup
[2009.12.07 15:34:42] Found folder C:\Users\kpp_rolandasj\Documents\Outlook Files
[2009.12.07 15:34:42] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst
[2009.12.07 15:34:42] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst
[2009.12.07 15:34:43] Preparing shadow copy
[2009.12.07 15:34:43] Could not create Volume Shadow Copy. Locked files will not be copied. Cannot start vss server
[2009.12.07 15:34:43] Folders found to backup: 1
[2009.12.07 15:34:43] Files found to backup: 2 (3.478.482 KB)

[2009.12.07 15:34:43] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files
[2009.12.07 15:34:43] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files
[2009.12.07 15:34:43] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst
Source error (code 33). The process cannot access the file because another process has locked a portion of the file.
[2009.12.07 15:34:43] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst
Source error (code 33). The process cannot access the file because another process has locked a portion of the file.
Files skipped: 2
Backup completed at 2009.12.07 15:34:45 with 0 error(s), 2 warning(s)

Posted 7 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

Please download the latest version of FBackup 4.3 build 179. Let us know if you still have the problem.

Posted 7 months ago #
kiborgai

new member
Joined: Dec '09
Posts: 3

Problem solved.
Thanks.

Posted 7 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

You are welcome.

Posted 6 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

I have the same problem using version 4.4 on a Windows 7 64 bits machine when OUTLOOK.PST is in use.

The log attached is the one when using mirror mode (when running in full mode, no error/warning message is shown but in the log the skipping of OUTLOOK.PST is mentioned and the result file has size of 0 bytes).

[13-2-2010 18:19:21] FBackup 4.4.188
[13-2-2010 18:19:21] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[13-2-2010 18:19:21] Starting backup for "Outlook" at 13-2-2010 18:19:21
[13-2-2010 18:19:21] Operating system: Windows 7 Professional (build 7600)
Processor[0] : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz
Processor[1] : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz
Physical memory (free/total) : 2372 MB/4019 MB
Display (res/color/DPI) : 1440X900/32 bit/96
System font (name/height/size/charset) : MS Shell Dlg/-11/8/0
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : Nederlands (Nederland)
[13-2-2010 18:19:21] Expand "Outlook" is running. Stopping expand ...
[13-2-2010 18:19:21] Checking if the drives of the sources exist
[13-2-2010 18:19:21] Checking backup destination (Local hard drive)
[13-2-2010 18:19:21] Creating the list of files to backup
[13-2-2010 18:19:22] Found folder C:\Documents and Settings\All Users\Documents\Outlook
[13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\archive.pst
[13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK
[13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst
[13-2-2010 18:19:22] Preparing shadow copy
[13-2-2010 18:19:46] Folders found to backup: 1
[13-2-2010 18:19:46] Files found to backup: 3 (1.041.635,99 KB)

[13-2-2010 18:19:46] Added folder C:\Documents and Settings\All Users\Documents\Outlook
[13-2-2010 18:19:56] Added file C:\Documents and Settings\All Users\Documents\Outlook\archive.pst
[13-2-2010 18:19:58] Added file C:\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK
[13-2-2010 18:20:01] Warning: Skipping file C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst
Source error (code 33). Het proces heeft geen toegang tot het bestand omdat een gedeelte van het bestand door een ander proces is vergrendeld.

[13-2-2010 18:20:02] Saving backup catalog "C:\Users\Ton\AppData\Roaming\Softland\FBackup 4\fkcFiles\Outlook.fkc"

[13-2-2010 18:20:02] List of files excluded from backup
[13-2-2010 18:20:02] C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst

[13-2-2010 18:20:04] Starting test on "Outlook" for all backup numbers at 13-2-2010 18:20:04
[13-2-2010 18:20:04] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\ OK
[13-2-2010 18:20:07] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\archive.pst OK
[13-2-2010 18:20:07] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK OK
Test finished at 13-2-2010 18:20:07, 2 file(s) and 1 folder(s) tested, 0 error(s) and 0 warning(s) found

Total number of files added to backup: 2
Total number of folders added to backup: 1
Total size of files added to backup: 882.898,99 KB
Number of files excluded: 1
Number of folders excluded: 0
Files skipped: 1
Next scheduled backup:
Backup completed at 13-2-2010 18:20:07 with 0 error(s), 1 warning(s)

I hope you know who to solve this problem, because the tool is great.

Posted 5 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

1. Do you use an administrator account?
2. Is the C: drive format as NTFS or FAT32?

Posted 5 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Sorry for the delayed response.

The userid I use is marked as administrator.
The C: is formatted as NTFS.

Posted 5 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

Do you receive this warning every time you run the backup?
Please make sure there is no antivirus/spyware application scanning that file during the backup execution.

Posted 5 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Yes, it happens every time when I start a backup (either in full or in mirror mode) while the file is in use by Outlook 2003.
I excluded the file from scanning in McAfee without any success.
Even stopping scanning at all did not change the result.
No other virus/spyware applications are active or even installed.

Posted 5 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

Can you manually copy that file to another location?

Posted 4 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

No, when Outlook is active and thus using the file I get the error message 0x80070021.
The description, although in the local language, is indicating the same reason: a part of the file is in use by an other process.

When Outlook is inactive the file can be copied without problems, just like it happens when using Fbackup.

So it looks like Fbackup is not doing what it is supposed to do, namely bypassing this error.

Posted 4 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

It seems the problem is with the Shadow copy service.

Backing up open files has the following limitations: It works
- only on Windows XP, Windows 2003 Server, Windows Vista or Windows 7
- only for users with administrator access rights to copy open files
- only on local hard drives
- only on NTFS formatted partitions
- only if the VSS (Volume Shadow Service) is running and it is properly configured

If all of the above are true and still cannot backup open files please see this document

Posted 4 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

I fear the problem has something to do with VSS in combination with Windows 7.
I've doublechecked all points mentioned and they are all true.
I've read the document and all services etc are running.
I've installed other products (free downloads and evaluation versions) and they all ran into the same problem. One of the producers of a (commercial) tool is mentioning on his website that it is not working for Windows 7 yet.
Maybe you guys face the same problem.

Posted 4 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

In addition to my previous message:
The tool works fine under Windows XP Professional.
Under Windows 7 I've checked the working of the tool with Procmon (of Sysinternals) and it looks like the VSS is doing okay. When opening the original file after creating the VSS the error occurs.
When using Fbackup for the file OUTLOOK.PST in the mode "full" the tool no errors nor warnings occur, but the resulting zip file has a length of 0 bytes.

Posted 4 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

We don't have such problems here.
We can back up open files with FBackup under Windows 7 32-bit and 64-bit OS.
We have many other clients that use FBackup for open files without problems.

Please follow these steps:
1. Download and extract DebugView from http://download.sysinternals.com/Files/DebugView.zip.
2. Start DebugView
3. Start FBackup and run the backup.
4. Send us the debug log to info[at]fbackup[dot]com

Posted 4 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Hi,

I've done as requested and advised by mail, but the file downloaded and installed is not build 195 but 194. Nevertheless I've tested this version, unfortunately without success. Please let me know were I can find build 195 that may solve my problem.

Ton

Posted 4 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

Can you manually copy the PST file to another location while Outlook is running?

Posted 4 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Hi,

No, I cannot copy the file manually while Outlook is active. Error code 0x80070021.

Ton

Posted 4 months ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

As the problem is related to the Volume Shadow Copy service on your system, please make sure the service is working properly.
You can back up the pst files with no problems when Outlook is closed.

Posted 4 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Hi,

It took a while to make sure that the Volume Service Copy service is working correctly. I think that the shadowcopy sets created by Windows updates and their existance by using the VSSADMIN LIST SHADOWS command proves that.
So I digged a little deeper and used Procmon.exe to trace the fbackup process and the use of OUTLOOK.PST. The latter showed a FILE LOCKING CONFLICT when FBACKUP tried to read the file after completion of the VSS copy as you may see below.

14:31:35,5984553,"OUTLOOK.EXE","6492","UnlockFileSingle","C:\Users\Public\Documents\Outlook\outlook.pst","FAST IO DISALLOWED","Offset: 480, Length: 1","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:31:35,5984784,"OUTLOOK.EXE","6492","UnlockFileSingle","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","Offset: 480, Length: 1","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:15,9885345,"vssvc.exe","4560","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"
14:32:15,9885790,"vssvc.exe","4560","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"
14:32:16,0992524,"vssvc.exe","4560","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"
14:32:16,0992966,"vssvc.exe","4560","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"
14:32:16,1893836,"System","4","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"
14:32:16,1894181,"System","4","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"
14:32:24,0317186,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","REPARSE","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: <unknown>","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,0322953,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","REPARSE","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: <unknown>","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,0327641,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: Opened","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,0334003,"FBackup.exe","6880","QueryStandardInformationFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","AllocationSize: 162.549.760, EndOfFile: 162.546.688, NumberOfLinks: 1, DeletePending: False, Directory: False","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,1517489,"FBackup.exe","6880","QueryStandardInformationFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","AllocationSize: 162.549.760, EndOfFile: 162.546.688, NumberOfLinks: 1, DeletePending: False, Directory: False","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,1544011,"FBackup.exe","6880","ReadFile","C:\Users\Public\Documents\Outlook\outlook.pst","FILE LOCK CONFLICT","Offset: 0, Length: 10.485.760, Priority: Normal","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,1549720,"FBackup.exe","6880","CloseFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"
14:32:24,1550045,"FBackup.exe","6880","IRP_MJ_CLOSE","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

Please advise what other information you need to solve the problem.

Thanks,

Ton

Posted 2 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Hi,

One other thing that I discoverd while using the DebugViewer of SysInternals: a difference in the result of the GetAnswerToRequest functions used in the execution of the FBACKUP exe. See below (marked in bold):

[7016] Starting VscSrv ...
[7016] Client connected, creating a processing thread.
[7016] GetAnswerToRequest - request is
[7016] C|C:*|{E46BA7E0-17DB-4FF8-8D16-DC0FEA7CF865}
[7016] CreateVShadow
[7016] Drive to add:
[7016] C:
[7016] (Gathering writer metadata...)
[7016] (Waiting for the asynchronous operation to finish...)
[7016] Initialize writer metadata ...

... all information about writers

[7016] Creating shadow set {06c9b087-4c22-463b-b711-b40e39c01696} ...
[7016] - Adding volume \\?\Volume{9aa2ba82-d862-11de-84cf-806e6f6e6963}\ [C:\] to the shadow set...
[7016] Preparing for backup ...
[7016] Creating the shadow (DoSnapshotSet) ...
[7016] Shadow copy set succesfully created.
[7016] GetAnswerToRequest - response is
[7016] C:\=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18
[7016] Client connected, creating a processing thread.
[7016] GetAnswerToRequest - request is
[7016] D|C:*|{E46BA7E0-17DB-4FF8-8D16-DC0FEA7CF865}
[7016] - Mark all writers as succesfully backed up...
[7016] Completing the backup (BackupComplete) ...

Hope it helps.

Ton

Posted 2 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Hi,

I've found the problem. I happened to be a DCOM element that was not registered.
The registration is probably not part of the installation of Windows 7 because the same error occured on my 32-bit as well as the 64-bit versions. And it somehow has been activated on my XP machines.

Thanks for all your help.

Ton

Posted 2 months ago #
DeMeul

member
Joined: Feb '10
Posts: 12

Hi,

I re-open this case because in contrary to my previous message it still doesn't work. Registration of the DCOM's looked like the solution but it after doing the same steps on the 32 bit machine the same error (33) kept popping up. When I started the backup of OUTLOOK.PST on the 64 bit machine it failed, while I was shure that the same job did run okay a couple of days before. I'm certain I rebooted the machine between the two attempts.
In the meantime I've tried other free backup tools and they ran into the same problem, so it has something to do with my computers. May it has something to do with the language used? Windows 7 is using double naming for the same entity, e.g. DOCUMENTS and DOCUMENTEN, USERS en GEBRUIKERS. The OUTLOOK.PST I'm using for the test is located in a shared folder C:\USERS\ALL USERS\DOCUMENTS\OUTLOOK. All maps can be found under different names; USERS, GEBRUIKERS and DOCUMENTS AND SETTINGS point to the same map: ALL USERS aka OPENBAAR and DOCUMENTS vs DOCUMENTEN.
Since I discovered in one of the other tools that a couple of possibilities was mentioned in the log, while processing only one file I was wondering if this may cause the problem I run into.
Please help.

Ton

Posted 1 week ago #
Admin

admin
Joined: Oct '08
Posts: 567

Hi,

Please send us the last backup log to info[at]fbackup[dot]com.
You can find it if you go to View->Job Logs->Last backup log.

Posted 3 days ago #

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