I'm on Windows 7 x64. I let it run for over 3 hours and still no progress. When I try to cancel the job it just hangs trying to stop. Only way to stop it is to kill process via process monitor. I set Volume Shadow Copy service to auto and made sure it was started. I even tried doing back up of small (less than 5 MB) folder to external drive and still hung forever on shadow copy message. Thoughts?
FBackup Forum » Troubleshooting
Giveaway - 50 licenses for Backup4all Pro
We are organizing a giveaway, where 50 licenses for Backup4all Professional (total value of $2500) will be given to 50 users. All you have to do is create a video tutorial about FBackup and upload it to Youtube - there is no drawing so as long as there are licenses left from those 50, you will receive one too. Here are the details: Backup4all Giveaway.
Shadow Copy preparing (stuck)
(25 posts)-
Posted 2 years ago #
-
Hi,
What antivirus do you have?
Posted 2 years ago # -
I'm running BitDefender 2010. I thought it might have caused issues as well so I had set it to off (disabled real-time protection until after reboot) and still seeing same issue.
Posted 2 years ago # -
Hi,
Please open BitDefender, go to Basic Settings and change the interface to Expert mode, then press OK.
Go to Antivirus, Shield tab and click Advanced Settings.
Set Active Virus control on Default and click OK.
Test if FBackup is working.
If it’s working, go to Antivirus, Shield and press Advanced Settings.
Set the level to Aggressive.
Add the exe files of the application (fbackup.exe and vscsrv.exe) on Exclusions list and press OK.
See if FBackup is working.Posted 2 years ago # -
Not sure your instructions make sense to me because default setting IS aggressive (and on by default). So you're asking me to turn it on or off?
Posted 2 years ago # -
Awesome, looks like your exclusions worked! Thanks for the help!
Posted 2 years ago # -
I'm having this same problem. I'm running Windows 7 64bit and BitDefender 2011.
Set Active Virus control on Default and click OK.
This was already set to default so I went on to the next steps, adding fbackup.exe, vscsrv.exe and VscSrv2008X64.exe to exclude in FBackup.
It still hung for an hour in Preparing Shadow Copy. I assumed it was stuck. Then it went for an hour and a half in Cancel. Some hint as to how long it should take to do the Shadow Copy stuff would be helpful, so one knows when to quit a test.
Posted 6 months ago # -
Hi,
The "Proparing shadow copy" phase should take from few seconds to few minutes, depending on how many files will be backed up and their sizes.
Please kill the Fbackup.exe process and restart the computer.
Make sure the Volume Shadow Copy Service from Control Panel is started and working properly.
Do you still have the problem?Posted 6 months ago # -
I usually have to do a power off reboot to get out of the Shadow Copy process, but I will do a fresh boot after you respond to this reply.
The Shadow Copy Service is set to "Manual" which, I think, means if your program needs it your program can start it.
Posted 6 months ago # -
Hello, hello. Have you given up?
Posted 6 months ago # -
Hi,
It should work in both cases: if it's set to Manual or Automatic.
Posted 6 months ago # -
It still sticks in shadow copy.
Posted 6 months ago # -
Backing up open files has the following limitations: It works
- only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008
- only for users with administrator access rights to copy open files
- only on local hard drives
- only on NTFS formatted partitions
- only if the VSS (Volume Shadow Service) is running and it is properly configuredIf all of the above are true and still cannot backup open files please see: http://www.backup4all.com/download/pdf/Volume-Shadow-Copy-Service.pdf
Posted 6 months ago # -
Your PDF file says I have to be using XP and I'm using Win7 64bit.
Other than that everything checks out except when doing the vssadmin list writers check, two items say No Error but say "State: [5] Waiting for completion." See listing below.vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No errorWriter name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No errorWriter name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No errorWriter name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {54081bc8-6b5f-4b5e-9ac5-f2af28a43c77}
State: [5] Waiting for completion
Last error: No errorWriter name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {ef0b9974-ff09-459b-b38e-994e045a04ec}
State: [1] Stable
Last error: No errorWriter name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {f9466370-959f-4374-bbb6-0a0189434ed4}
State: [1] Stable
Last error: No errorWriter name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {e6cf4fe7-cce1-4618-b401-80627f66c9a2}
State: [1] Stable
Last error: No errorWriter name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {983384cf-e5d9-42b0-9e57-e58c0a38b7a6}
State: [1] Stable
Last error: No errorWriter name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {aa36a483-2ac8-4a60-b33f-9cb5598edd26}
State: [1] Stable
Last error: No errorWriter name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {a7f24cef-a07a-4b91-b186-d6404ebc0623}
State: [1] Stable
Last error: No errorWriter name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {a3565a0d-34a4-4736-af04-8c3141a26fef}
State: [5] Waiting for completion
Last error: No errorPosted 6 months ago # -
Hi,
Those 2 writers seems to have problems. Have you tried to restart the computer and also the service?
Posted 6 months ago # -
Yes, the computer has been restarted several times since this problem began.
I'm not sure what service you're referring to but all services get restarted after every reboot.
I suspect this problem has something to do with BitDefender, because FBackup never worked after the installation of the latest version.
Posted 6 months ago # -
Hi,
Try uninstalling BitDefender and see if you still have the problem.
Posted 6 months ago # -
The mystery is solved. I uninstalled BitDefender right after my last post and it's the problem. It's what was causing the State: [5] Waiting for completion errors.
But, now I don't know how I can use both programs.
Posted 6 months ago # -
Hi,
If you correctly set the antivirus not to block any Backup4all files, by putting them in the Exceptions list, both programs will work just fine.
Posted 6 months ago # -
Hi,
Please put all .exe files inside FBackup installation folder into the exceptions list of the antivirus.
Posted 6 months ago # -
Done. No help.
Posted 6 months ago # -
Hi,
Please contact BitDefender support and ask them how you can configure their application to work without affecting FBackup.
Posted 5 months ago # -
I can tell you've never tried to get support from BitDefender people :-)
You are on the order of 100 times better.
Posted 5 months ago # -
Hi,
I contacted BitDefender one time and the response was prompt. I also included their response in my second response of this post.
Posted 5 months ago #
Reply
You must log in to post.