FBackup Forum » Troubleshooting

Giveaway - 50 licenses for Backup4all Pro

We are organizing a giveaway, where 50 licenses for Backup4all Professional (total value of $2500) will be given to 50 users. All you have to do is create a video tutorial about FBackup and upload it to Youtube - there is no drawing so as long as there are licenses left from those 50, you will receive one too. Here are the details: Backup4all Giveaway.

Build 4.2.145 Freezing in Windows 7

(5 posts)

  1. lammr

    Member
    Joined: Jul '09
    Posts: 3

    I am having problems running build 4.2.145 on Windows 7. After initial installation, I can run my backup just fine, but if I reboot the program stops responding. The scheduler still seems to run OK and starts the program, but I get an error message after it launches that it has stopped responding. I can fix it only by reverting back to build 4.2.139 then reloading build 4.2.145 over it, but I have the same problem with subsequent backups and must repeat the fix again for each backup.

    *Edit* I suppose I should add that build 4.2.139 ran flawlessly and I only started having problems with the new build. I really want to get build 4.2.145 to work becasue it fixed the issue with deleting files when mirroring. Also, and this might be more trivial, the program is not starting automatically when I restart windows. Perhaps this is a side symptom of the other bug.

    Posted 2 years ago #

  2. Admin

    Administrator
    Joined: Oct '08
    Posts: 1,351

    Hi,

    Do you use an administrator account?

    Posted 2 years ago #

  3. lammr

    Member
    Joined: Jul '09
    Posts: 3

    Yes, since I am the only user. Should I use the "run as administrator" command, or is running it as an administrator now the problem?

    Posted 2 years ago #

  4. lammr

    Member
    Joined: Jul '09
    Posts: 3

    Here is the bug report it generated and I saved after it posted that "The application seems to be frozen":

    date/time : 2009-07-15, 12:02:24, 776ms
    computer name : MIKEYPC
    user name : Mikey <admin>
    registered owner : Microsoft / Microsoft
    operating system : Windows NT New x64 build 7100
    system language : English
    system up time : 4 hours 8 minutes
    program up time : 11 minutes
    processors : 2x Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    physical memory : 2293/3838 MB (free/total)
    free disk space : (C:) 25.67 GB
    display mode : 1280x800, 32 bit
    process id : $34c
    allocated memory : 68.56 MB
    executable : FBackup.exe
    exec. date/time : 2009-07-03 14:55
    version : 4.2.0.145
    compiled with : BCB 2009
    madExcept version : 3.0i beta 2
    contact name : Mike Lambeth
    contact email : lammr@hotmail.com
    callstack crc : $b1862999, $ac317c57, $c5745b43
    exception number : 1
    exception message : The application seems to be frozen.

    main thread ($1080):
    77220db9 +05f KERNELBASE.dll SleepEx
    7722168a +00a KERNELBASE.dll Sleep
    00402064 +0b0 FBackup.exe System 77 +0 SysFreeMem
    0040315c +004 FBackup.exe System 77 +0 @FreeMem
    00405a30 +01c FBackup.exe System 77 +0 @LStrClr
    00407a9c +08c FBackup.exe System 77 +0 @FinalizeArray
    7775010a +00a ntdll.dll KiUserExceptionDispatcher
    005c54ef +08b FBackup.exe pngimage TPngImage.AssignPNG
    005c3bd6 +036 FBackup.exe pngimage TPngImage.Assign
    005c9bd3 +03f FBackup.exe PngFunctions 218 +4 DrawPNG
    007d764d +0c1 FBackup.exe SLSpeedButton 146 +14 TSLSpeedButton.Paint
    0050db99 +061 FBackup.exe Controls TGraphicControl.WMPaint
    0050512e +2d2 FBackup.exe Controls TControl.WndProc
    00509633 +513 FBackup.exe Controls TWinControl.WndProc
    00504d54 +024 FBackup.exe Controls TControl.Perform
    00509abd +18d FBackup.exe Controls TWinControl.PaintControls
    005098c5 +131 FBackup.exe Controls TWinControl.PaintHandler
    00509f5c +048 FBackup.exe Controls TWinControl.WMPaint
    0050e690 +010 FBackup.exe Controls TCustomControl.WMPaint
    0050512e +2d2 FBackup.exe Controls TControl.WndProc
    00505a2a +06e FBackup.exe Controls TControl.WMMouseMove
    0050512e +2d2 FBackup.exe Controls TControl.WndProc
    00509633 +513 FBackup.exe Controls TWinControl.WndProc
    00508d4c +02c FBackup.exe Controls TWinControl.MainWndProc
    00482f8c +014 FBackup.exe Classes StdWndProc
    777500e3 +02b ntdll.dll KiUserCallbackDispatcher
    75aa7ea5 +00a USER32.dll DispatchMessageW
    7643a05e +03d SHELL32.dll ShellExecuteExW
    0089c4ca +0b6 FBackup.exe VistaSchedTools 130 +14 AddProgramToVistaStartUp
    007ae3db +0bf FBackup.exe BackupOptionToolsEx 1526 +10 AddProgramToStartup
    007ae634 +068 FBackup.exe BackupOptionToolsEx 1565 +6 AddSchedToStartup
    00861a41 +31d FBackup.exe FMain 7684 +80 TfrmMain.SelectLastItem
    008ae920 +538 FBackup.exe Backup4all 306 +205 initialization
    760d3f37 +010 kernel32.dll BaseThreadInitThunk

    thread $2b4:
    760d3f37 +10 kernel32.dll BaseThreadInitThunk

    thread $e40:
    760d3f37 +10 kernel32.dll BaseThreadInitThunk

    thread $10d8:
    75aacffb +047 USER32.dll SendMessageW
    006eefcc +044 FBackup.exe VirtualTrees 5986 +2 TWorkerThread.ChangeTreeStates
    006ef101 +129 FBackup.exe VirtualTrees 6036 +37 TWorkerThread.Execute
    004817b2 +042 FBackup.exe Classes ThreadProc
    00405988 +028 FBackup.exe System 77 +0 ThreadWrapper
    760d3f37 +010 kernel32.dll BaseThreadInitThunk

    modules:
    00400000 FBackup.exe 4.2.0.145 C:\Program Files (x86)\Softland\FBackup 4
    02e90000 ssleay32.dll C:\Program Files (x86)\Softland\FBackup 4
    03770000 OutlookExpressSources.dll 4.2.0.140 C:\Users\Mikey\AppData\Roaming\Softland\FBackup 4\Plugins
    03fe0000 StarBurn.dll 11.0.0.1072 C:\Program Files (x86)\Softland\FBackup 4
    059d0000 LIBEAY32.dll C:\Program Files (x86)\Softland\FBackup 4
    07280000 ieframe.dll 8.0.7100.0 C:\Windows\SysWOW64
    10000000 AES.DLL 1.0.0.1 C:\Program Files (x86)\Softland\FBackup 4
    60900000 sqlite3.dll C:\Program Files (x86)\Softland\FBackup 4
    6d020000 adialhk.dll 8.0.0.506 C:\PROGRA~2\KASPER~1\KASPER~1
    6d710000 mzvkbd.dll 8.0.0.506 C:\PROGRA~2\KASPER~1\KASPER~1
    6d730000 mzvkbd3.dll 8.0.0.506 C:\PROGRA~2\KASPER~1\KASPER~1
    6ebb0000 WindowsCodecs.dll 6.1.7100.0 C:\Windows\system32
    70080000 AcXtrnal.DLL 6.1.7100.0 C:\Windows\AppPatch
    702e0000 AcLayers.DLL 6.1.7100.0 C:\Windows\AppPatch
    71330000 ntshrui.dll 6.1.7100.0 C:\Windows\system32
    71410000 EhStorShell.dll 6.1.7100.0 C:\Windows\system32
    71490000 mscms.dll 6.1.7100.0 C:\Windows\system32
    72660000 cscapi.dll 6.1.7100.0 C:\Windows\system32
    72e60000 propsys.dll 7.0.7100.0 C:\Windows\system32
    73040000 msimg32.dll 6.1.7100.0 C:\Windows\system32
    73050000 WINNSI.DLL 6.1.7100.0 C:\Windows\system32
    73060000 IPHLPAPI.DLL 6.1.7100.0 C:\Windows\system32
    73080000 COMCTL32.dll 6.10.7100.19 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7100.19_none_b6a32c7c247ee542
    73220000 MPR.dll 6.1.7100.0 C:\Windows\system32
    73240000 sfc_os.DLL 6.1.7100.0 C:\Windows\system32
    73250000 sfc.dll 6.1.7100.0 C:\Windows\system32
    73260000 AcGenral.DLL 6.1.7100.0 C:\Windows\AppPatch
    73480000 apphelp.dll 6.1.7100.0 C:\Windows\system32
    73520000 RpcRtRemote.dll 6.1.7100.0 C:\Windows\system32
    73680000 wsock32.dll 6.1.7100.0 C:\Windows\system32
    736e0000 MSACM32.dll 6.1.7100.0 C:\Windows\system32
    73700000 WINMM.dll 6.1.7100.0 C:\Windows\system32
    73760000 USERENV.dll 6.1.7100.0 C:\Windows\system32
    73780000 VERSION.dll 6.1.7100.0 C:\Windows\system32
    73a90000 Credui.dll 6.1.7100.0 C:\Windows\system32
    73af0000 slc.dll 6.1.7100.0 C:\Windows\system32
    73b00000 olepro32.dll 6.1.7100.0 C:\Windows\system32
    73b20000 snmpapi.dll 6.1.7100.0 C:\Windows\system32
    73c40000 inetmib1.dll 6.1.7100.0 C:\Windows\system32
    73f70000 mstask.dll 6.1.7100.0 C:\Windows\System32
    74c20000 dwmapi.dll 6.1.7100.0 C:\Windows\system32
    74c40000 ntmarta.dll 6.1.7100.0 C:\Windows\system32
    74c70000 profapi.dll 6.1.7100.0 C:\Windows\system32
    74c80000 rsaenh.dll 6.1.7100.0 C:\Windows\system32
    74cc0000 CRYPTSP.dll 6.1.7100.0 C:\Windows\system32
    74ce0000 UxTheme.dll 6.1.7100.0 C:\Windows\system32
    74e00000 samcli.dll 6.1.7100.0 C:\Windows\system32
    74e20000 srvcli.dll 6.1.7100.0 C:\Windows\system32
    74f10000 WINSPOOL.DRV 6.1.7100.0 C:\Windows\system32
    75030000 SortWindows6Compat.dll 6.1.7100.0 C:\Windows\system32
    75050000 SHUNIMPL.DLL 6.1.7100.0 C:\Windows\system32
    75130000 oleacc.dll 7.0.0.0 C:\Windows\system32
    752a0000 CRYPTBASE.dll 6.1.7100.0 C:\Windows\syswow64
    752b0000 SspiCli.dll 6.1.7100.0 C:\Windows\syswow64
    75310000 urlmon.dll 8.0.7100.18 C:\Windows\syswow64
    75480000 IMM32.DLL 6.1.7100.0 C:\Windows\system32
    754e0000 USP10.dll 1.626.7100.0 C:\Windows\syswow64
    75580000 SETUPAPI.dll 6.1.7100.0 C:\Windows\syswow64
    75720000 CRYPT32.dll 6.1.7100.0 C:\Windows\syswow64
    75840000 ole32.dll 6.1.7100.0 C:\Windows\syswow64
    75a00000 OLEAUT32.dll 6.1.7100.0 C:\Windows\syswow64
    75a90000 USER32.dll 6.1.7100.19 C:\Windows\syswow64
    75b90000 comdlg32.dll 6.1.7100.0 C:\Windows\syswow64
    75c10000 WININET.dll 8.0.7100.18 C:\Windows\syswow64
    75d10000 LPK.dll 6.1.7100.0 C:\Windows\syswow64
    75d20000 iertutil.dll 8.0.7100.13 C:\Windows\syswow64
    75fb0000 PSAPI.DLL 6.1.7100.0 C:\Windows\syswow64
    75fc0000 ADVAPI32.dll 6.1.7100.0 C:\Windows\syswow64
    76060000 SHLWAPI.dll 6.1.7100.0 C:\Windows\syswow64
    760c0000 kernel32.dll 6.1.7100.0 C:\Windows\syswow64
    761c0000 MSCTF.dll 6.1.7100.0 C:\Windows\syswow64
    76290000 DEVOBJ.dll 6.1.7100.0 C:\Windows\syswow64
    762b0000 WLDAP32.dll 6.1.7100.0 C:\Windows\syswow64
    76300000 Normaliz.dll 6.1.7100.0 C:\Windows\syswow64
    76310000 msvcrt.dll 7.0.7100.0 C:\Windows\syswow64
    763c0000 ws2_32.dll 6.1.7100.0 C:\Windows\syswow64
    76400000 MSASN1.dll 6.1.7100.0 C:\Windows\syswow64
    76410000 SHELL32.dll 6.1.7100.0 C:\Windows\syswow64
    77060000 CLBCatQ.DLL 2001.12.8030.0 C:\Windows\syswow64
    77120000 RPCRT4.dll 6.1.7100.0 C:\Windows\syswow64
    77210000 KERNELBASE.dll 6.1.7100.0 C:\Windows\syswow64
    77260000 CFGMGR32.dll 6.1.7100.0 C:\Windows\syswow64
    77290000 GDI32.dll 6.1.7100.19 C:\Windows\syswow64
    77320000 sechost.dll 6.1.7100.0 C:\Windows\SysWOW64
    77710000 NSI.dll 6.1.7100.0 C:\Windows\syswow64
    77740000 ntdll.dll 6.1.7100.0 C:\Windows\SysWOW64

    processes:
    0000 Idle 0
    0004 System 0
    0130 smss.exe 0
    01ec csrss.exe 0
    022c wininit.exe 0
    0244 csrss.exe 1
    025c services.exe 0
    0274 lsass.exe 0
    027c lsm.exe 0
    02f0 svchost.exe 0
    032c nvvsvc.exe 0
    0350 svchost.exe 0
    038c svchost.exe 0
    03ac svchost.exe 0
    03d4 svchost.exe 0
    03f4 stacsv64.exe 0
    0114 winlogon.exe 1
    04bc svchost.exe 0
    0528 svchost.exe 0
    0580 rundll32.exe 1
    0600 spoolsv.exe 0
    0620 svchost.exe 0
    0670 AESTSr64.exe 0
    0688 avp.exe 0
    06b8 btwdins.exe 0
    06e8 FAService.exe 0
    073c rpcnet.exe 0
    07cc SDWinSec.exe 0
    0a90 svchost.exe 0
    0b8c svchost.exe 0
    08c8 wmpnetwk.exe 0
    080c SearchIndexer.exe 0
    07a8 svchost.exe 0
    0aac WmiPrvSE.exe 0
    0b70 taskhost.exe 1 normal
    0bf8 dwm.exe 1 high
    08b4 explorer.exe 1 normal
    0708 fbaSched.Exe 1 below normal C:\Program Files (x86)\Softland\FBackup 4
    0a30 quickset.exe 1 normal
    05a0 sttray64.exe 1 normal
    02dc SynTPEnh.exe 1 above normal
    0b10 rundll32.exe 1 normal
    07d8 msnmsgr.exe 1 normal C:\Program Files (x86)\Windows Live\Messenger
    0c3c TeaTimer.exe 1 idle C:\Program Files (x86)\Spybot - Search & Destroy
    0c50 sidebar.exe 1 normal
    0ce8 BTTray.exe 1 normal
    0d44 soffice.exe 1 normal C:\Program Files (x86)\OpenOffice.org 3\program
    0d5c soffice.bin 1 normal C:\Program Files (x86)\OpenOffice.org 3\program
    0d74 jusched.exe 1 normal C:\Program Files (x86)\Java\jre6\bin
    0d90 FATrayMon.exe 1 normal C:\Program Files (x86)\Sensible Vision\Fast Access
    0da8 avp.exe 1 normal C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009
    0dbc acrotray.exe 1 normal C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat
    0dd8 SynTPHelper.exe 1 above normal
    0e14 VCDDaemon.exe 1 normal C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive
    0cb4 FNPLicensingService.exe 0
    0c5c wlcomm.exe 1 normal C:\Program Files (x86)\Windows Live\Contacts
    04d4 audiograbber.exe 1 normal C:\Program Files (x86)\audiograbber
    0780 audiodg.exe 0
    0c2c FBackup.exe 1 normal C:\Program Files (x86)\Softland\FBackup 4
    034c FBackup.exe 1 normal C:\Program Files (x86)\Softland\FBackup 4
    130c taskhost.exe 0

    hardware:
    + Batteries
    - Microsoft AC Adapter
    - Microsoft ACPI-Compliant Control Method Battery
    - Microsoft Composite Battery
    + Computer
    - ACPI x64-based PC
    + Disk drives
    - ST932042 1ASG SCSI Disk Device
    + Display adapters
    - NVIDIA GeForce 9400M G (Prerelease - WDDM 1.1) (driver 8.15.11.8171)
    + DVD/CD-ROM drives
    - ELBY CLONEDRIVE SCSI CdRom Device
    - TSSTcorp DVD+-RW TS-D633A SCSI CdRom Device
    + Human Interface Devices
    - HID-compliant consumer control device
    - HID-compliant device
    - HID-compliant device
    - HID-compliant device
    - HID-compliant device
    - ITECIR Infrared Receiver (EC) (driver 5.1.0.1)
    - Microsoft eHome Infrared Transceiver
    + IDE ATA/ATAPI controllers
    - NVIDIA nForce Serial ATA Controller (driver 10.3.0.42)
    - Ricoh Memory Stick Controller (driver 6.10.1.0)
    - Ricoh SD/MMC Host Controller (driver 6.10.1.0)
    - Ricoh xD-Picture Card Controller (driver 6.0.1.17)
    + IEEE 1394 Bus host controllers
    - Ricoh 1394 OHCI Compliant Host Controller
    + Imaging devices
    - facap, FastAccess Video Capture (driver 8.7.1.0)
    - Integrated Webcam (driver 1.3.2.919)
    + Keyboards
    - Microsoft eHome MCIR 109 Keyboard
    - Microsoft eHome MCIR Keyboard
    - Microsoft eHome Remote Control Keyboard keys
    - Standard PS/2 Keyboard
    + Mice and other pointing devices
    - Dell Touchpad (driver 12.0.1.0)
    - HID-compliant mouse
    + Monitors
    - Generic PnP Monitor
    + Network adapters
    - Dell Wireless 1515 Wireless-N Adapter
    - NVIDIA nForce 10/100/1000 Mbps Ethernet (driver 67.8.6.2)
    + Processors
    - Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    - Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    + SD host adapters
    - SDA Standard Compliant SD Host Controller
    + Sound, video and game controllers
    - IDT High Definition Audio CODEC (driver 6.10.0.6104)
    - NVIDIA High Definition Audio (driver 1.0.0.35)
    + Storage controllers
    - Virtual CloneDrive (driver 5.4.2.5)
    + Storage volume shadow copies
    - Generic volume shadow copy
    - Generic volume shadow copy
    - Generic volume shadow copy
    - Generic volume shadow copy
    - Generic volume shadow copy
    - Generic volume shadow copy
    + System devices
    - ACPI Fixed Feature Button
    - ACPI Lid
    - ACPI Power Button
    - ACPI Sleep Button
    - ACPI Thermal Zone
    - Composite Bus Enumerator
    - Consumer IR Devices
    - Direct memory access controller
    - File as Volume Driver
    - High Definition Audio Controller
    - High precision event timer
    - Microsoft ACPI-Compliant Embedded Controller
    - Microsoft ACPI-Compliant System
    - Microsoft System Management BIOS Driver
    - Microsoft Virtual Drive Enumerator Driver
    - Microsoft Windows Management Interface for ACPI
    - Microsoft Windows Management Interface for ACPI
    - Microsoft Windows Management Interface for ACPI
    - Motherboard resources
    - Motherboard resources
    - Motherboard resources
    - Numeric data processor
    - NVIDIA nForce System Management (driver 4.6.9.0)
    - NVIDIA nForce System Management Controller (driver 5.1.2600.161)
    - PCI bus
    - PCI standard host CPU bridge
    - PCI standard ISA bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard PCI-to-PCI bridge
    - PCI standard RAM Controller
    - PCI standard RAM Controller
    - PCI standard RAM Controller
    - Plug and Play Software Device Enumerator
    - Programmable interrupt controller
    - Remote Desktop Device Redirector Bus
    - System board
    - System CMOS/real time clock
    - System speaker
    - System timer
    - Terminal Server Keyboard Driver
    - Terminal Server Mouse Driver
    - UMBus Enumerator
    - UMBus Root Bus Enumerator
    - Virtual PC Host Bus Driver
    - Volume Manager
    + Universal Serial Bus controllers
    - Standard Enhanced PCI to USB Host Controller
    - Standard Enhanced PCI to USB Host Controller
    - Standard OpenHCD USB Host Controller
    - Standard OpenHCD USB Host Controller
    - USB Composite Device
    - USB Root Hub
    - USB Root Hub
    - USB Root Hub
    - USB Root Hub
    + USB Virtualization
    - USB Virtualization Connector Driver

    disassembling:
    [...]
    00402056 lock [ebx], ah
    0040205a loc_401fcf
    00402060 ecx
    00402061 edx
    00402062 $a
    00402064 > -$b35 ($401534) ; System.Sleep
    00402069 edx
    0040206a ecx
    0040206b loc_402030
    00402070 eax, $100
    00402075 lock [$8c9a3c], ah
    [...]

    error details:
    Trying to open the program in Windows 7

    Posted 2 years ago #

  5. Admin

    Administrator
    Joined: Oct '08
    Posts: 1,351

    Hi,

    We found there is a problem with the scheduler. We will fix that in the next build.

    Posted 2 years ago #

Reply

You must log in to post.