FBackup Forum » Troubleshooting

Giveaway - 50 licenses for Backup4all Pro

We are organizing a giveaway, where 50 licenses for Backup4all Professional (total value of $2500) will be given to 50 users. All you have to do is create a video tutorial about FBackup and upload it to Youtube - there is no drawing so as long as there are licenses left from those 50, you will receive one too. Here are the details: Backup4all Giveaway.

  1. fonemax

    Member
    Joined: Mar '09
    Posts: 3

    We’ve installed backup4all standard edition on a Windows 2003 server.

    We are backing up a number of sources to an external drive via USB port

    We are using two drives and alternating between the drives on a daily basis

    We.re getting a failure that I can’t understand. See below

    [7:00:11 PM] Error: Timeout when waiting for expand "New Backup" to finish running
    Backup aborted at 6/1/2009 7:00:11 PM with 1 error(s), 0 warning(s)

    Any ideas ????

    Posted 2 years ago #
  2. Admin

    Administrator
    Joined: Oct '08
    Posts: 1,350

    Hi,

    Do you have the latest version of Backup4all installed? (now is version 4.1 build 139)
    If not, please install it and try again.

    If you already have this version, please send us the complete log file to support[at]backup4all[dot]com
    We'll continue the discussion by email.

    Posted 2 years ago #
  3. fonemax

    Member
    Joined: Mar '09
    Posts: 3

    How do I append log files with this post ????

    Posted 2 years ago #
  4. Admin

    Administrator
    Joined: Oct '08
    Posts: 1,350

    Hi,

    Please send us the log file by email to the address we specified above.

    Posted 2 years ago #
  5. fonemax

    Member
    Joined: Mar '09
    Posts: 3

    I keep getting an error that reads:

    Your message did not reach some or all of the intended recipients.

    Subject: Log Files re: fonemax
    Sent: 6/4/2009 11:30 AM

    The following recipient(s) cannot be reached:

    support@backup4all.com on 6/4/2009 11:30 AM
    There was a SMTP communication problem with the recipient's email server.

    Posted 2 years ago #
  6. Admin

    Administrator
    Joined: Oct '08
    Posts: 1,350

    Hi,

    None of our clients reported such a problem before, please try again to send the email.

    Posted 2 years ago #

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