FBackup Forum » Troubleshooting

1. dennism
   

   Member
   Joined: Dec '09
   Posts: 2

   Running a backup of open files in Windows 2008 server 64 bit,
   Here's whats displayed at the bottom of the gui preparing shadow copy...Please wait,
   that runs for about 3 minutes and then get an error Could not create Volume Shadow Copy. Locked files will not be copied.

   no files are backed up, any suggestions

   Posted 2 years ago #

2. Admin
   

   Administrator
   Joined: Oct '08
   Posts: 1,492

   Hi,

   Please download the latest version of FBackup 4.3 build 179. Let usk now if you still have the problem.

   Posted 2 years ago #

3. dennism
   

   Member
   Joined: Dec '09
   Posts: 2

   Tried new version, same thing

   Any other suggestions would be appriciated

   Posted 2 years ago #

4. Admin
   

   Administrator
   Joined: Oct '08
   Posts: 1,492

   Hi,

   Please send us the last backup log from View->Job Logs->Last backup log to info[at]fbackup[dot]com

   Posted 2 years ago #

5. grzp
   

   Member
   Joined: Dec '09
   Posts: 1

   Windows 7 Pro, 64 bit, fresh installation.
   Same thing, build 179 did not help.
   Sent multiple Job logs, no reply after 2 weeks.
   Is this thing just not working on 64 bit systems?

   Posted 2 years ago #

6. Admin
   

   Administrator
   Joined: Oct '08
   Posts: 1,492

   Hi,

   We did not received the email from you.
   Please send it again.

   There is no need to write your reply on all other users posts.

   Posted 2 years ago #

7. gmuller2
   

   Member
   Joined: Mar '10
   Posts: 6

   Hi,
   ON the weekend I installed and used FBackup 4.4.188 for the first time to make a full mirror backup of my C: drive to an external HDD before upgrading (reinstalling) Windows 7 RC 32-bit to the RTM version.
   The backup seemed to work okay, but when reviewing the log file I found that open files were not backed up. The log file shows following entries:
   [01/03/2010 23:22:24] Added folder C:\ProgramData\Microsoft\Crypto\RSA
   [01/03/2010 23:22:24] Added folder C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys
   [01/03/2010 23:22:24] Warning: Skipping file C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys18890650ee34f673b4e1b4d02e857dd_2840aef6-e98f-4887-9cbc-f2407bc8d817
   Source error (code 5). Access is denied.
   [01/03/2010 23:22:24] Warning: Skipping file C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys1de441438b98f7e27dfde9360d53901_2840aef6-e98f-4887-9cbc-f2407bc8d817
   Source error (code 5). Access is denied.
   [01/03/2010 23:22:24] Warning: Skipping file C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys1e4cb5348f39fc7ac5a4f3a82388ae1_2840aef6-e98f-4887-9cbc-f2407bc8d817
   Source error (code 5). Access is denied.
   ...

   I thought FBackup is able to backup open files? At least that is what is claimed on the FBackup website.
   Do I need to use some special plugin?
   What settings do I need to use or are open files not backed up (copied) with a "mirror" backup?
   I installed & ran FBackup with full administrator priviledges. UAC is enabled in Windows 7 and I did get the usual UAC pop-up prompt when I started FBackup.

   Your assistance is appreciated.

   Posted 2 years ago #

8. Admin
   

   Administrator
   Joined: Oct '08
   Posts: 1,492

   Hi,

   FBackup was not designed for system backup, so you won't be able to restore the operating system.
   You should use FBackup for data files backup only.
   We do not recommend to use FBackup in order to backup system files / installed software.
   We encourage users to use it only for their own work: files and folders.

   Please open Backup Properties->Sources and uncheck the "Windows" and "ProgramData" folders from C drive.

   Posted 2 years ago #

9. gmuller2
   

   Member
   Joined: Mar '10
   Posts: 6

   Fair enough. For totally free software with a good support forum this is an excellent backup program nonetheless.

   Posted 2 years ago #

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