Backup forum - FBackup Topic: Windows 7 outlook online backup error

Backup forum - FBackup Topic: Windows 7 outlook online backup error http://www.fbackup.com/forum/ FBackup does file backups. For free. en Tue, 07 Sep 2010 20:16:14 +0000 DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1663 Sun, 22 Aug 2010 21:41:29 +0000 DeMeul 1663@http://www.fbackup.com/forum/ ath Hi, I've found the problem. It has nothing to do with the language as I suggested before, but it is related to the different way Windows 7 is doing the mapping. I was using the XP style: C:\Documents and Settings\All Users\Documents\Outlook while the system is using the W7 way C:\Users\Public\Documents\Outlook. So after opening the file OUTLOOK.PST using the XP path and making the snapshot, the file is re-opened, but now the W7 way. That is causing the error because the file is still open via the XP path. Changing the path to be backup-ed into C:\Users\Public\Documents\Outlook did the trick. I hope this will help saiphai as well. Ton Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1622 Wed, 11 Aug 2010 09:54:17 +0000 Admin 1622@http://www.fbackup.com/forum/ Hi, Yes, please send us the log file. saiphai on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1620 Tue, 10 Aug 2010 17:42:29 +0000 saiphai 1620@http://www.fbackup.com/forum/ Hello, I have the same problem as DeMeul. I'm on Windows 7 x86 and I've also tried other backup software too that uses VSC without success. All my services are running, and I've even seen (in another backup program) that the VSC gets created, but can't find the file I want coppied in the VSC, and then gets deleted before the backup quits. I'm short on time now, but if needed, I can send my logs too. Let me know. Erik Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1580 Tue, 27 Jul 2010 10:38:36 +0000 Admin 1580@http://www.fbackup.com/forum/ Hi, Please send us the last backup log to info[at]fbackup[dot]com. You can find it if you go to View->Job Logs->Last backup log. DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1571 Thu, 22 Jul 2010 20:57:31 +0000 DeMeul 1571@http://www.fbackup.com/forum/ Hi, I re-open this case because in contrary to my previous message it still doesn't work. Registration of the DCOM's looked like the solution but it after doing the same steps on the 32 bit machine the same error (33) kept popping up. When I started the backup of OUTLOOK.PST on the 64 bit machine it failed, while I was shure that the same job did run okay a couple of days before. I'm certain I rebooted the machine between the two attempts. In the meantime I've tried other free backup tools and they ran into the same problem, so it has something to do with my computers. May it has something to do with the language used? Windows 7 is using double naming for the same entity, e.g. DOCUMENTS and DOCUMENTEN, USERS en GEBRUIKERS. The OUTLOOK.PST I'm using for the test is located in a shared folder C:\USERS\ALL USERS\DOCUMENTS\OUTLOOK. All maps can be found under different names; USERS, GEBRUIKERS and DOCUMENTS AND SETTINGS point to the same map: ALL USERS aka OPENBAAR and DOCUMENTS vs DOCUMENTEN. Since I discovered in one of the other tools that a couple of possibilities was mentioned in the log, while processing only one file I was wondering if this may cause the problem I run into. Please help. Ton DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1320 Sat, 08 May 2010 21:06:50 +0000 DeMeul 1320@http://www.fbackup.com/forum/ Hi, I've found the problem. I happened to be a DCOM element that was not registered. The registration is probably not part of the installation of Windows 7 because the same error occured on my 32-bit as well as the 64-bit versions. And it somehow has been activated on my XP machines. Thanks for all your help. Ton DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1318 Fri, 07 May 2010 13:24:30 +0000 DeMeul 1318@http://www.fbackup.com/forum/ Hi, One other thing that I discoverd while using the DebugViewer of SysInternals: a difference in the result of the GetAnswerToRequest functions used in the execution of the FBACKUP exe. See below (marked in bold): [7016] Starting VscSrv ... [7016] Client connected, creating a processing thread. [7016] GetAnswerToRequest - request is [7016] C|C:*|{E46BA7E0-17DB-4FF8-8D16-DC0FEA7CF865} [7016] CreateVShadow [7016] Drive to add: [7016] C: [7016] (Gathering writer metadata...) [7016] (Waiting for the asynchronous operation to finish...) [7016] Initialize writer metadata ... ... all information about writers [7016] Creating shadow set {06c9b087-4c22-463b-b711-b40e39c01696} ... [7016] - Adding volume \\?\Volume{9aa2ba82-d862-11de-84cf-806e6f6e6963}\ [C:\] to the shadow set... [7016] Preparing for backup ... [7016] Creating the shadow (DoSnapshotSet) ... [7016] Shadow copy set succesfully created. [7016] GetAnswerToRequest - response is [7016] C:\=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18 [7016] Client connected, creating a processing thread. [7016] GetAnswerToRequest - request is [7016] D|C:*|{E46BA7E0-17DB-4FF8-8D16-DC0FEA7CF865} [7016] - Mark all writers as succesfully backed up... [7016] Completing the backup (BackupComplete) ... Hope it helps. Ton DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1317 Fri, 07 May 2010 13:05:25 +0000 DeMeul 1317@http://www.fbackup.com/forum/ Hi, It took a while to make sure that the Volume Service Copy service is working correctly. I think that the shadowcopy sets created by Windows updates and their existance by using the VSSADMIN LIST SHADOWS command proves that. So I digged a little deeper and used Procmon.exe to trace the fbackup process and the use of OUTLOOK.PST. The latter showed a FILE LOCKING CONFLICT when FBACKUP tried to read the file after completion of the VSS copy as you may see below. 14:31:35,5984553,"OUTLOOK.EXE","6492","UnlockFileSingle","C:\Users\Public\Documents\Outlook\outlook.pst","FAST IO DISALLOWED","Offset: 480, Length: 1","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:31:35,5984784,"OUTLOOK.EXE","6492","UnlockFileSingle","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","Offset: 480, Length: 1","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:15,9885345,"vssvc.exe","4560","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem" 14:32:15,9885790,"vssvc.exe","4560","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem" 14:32:16,0992524,"vssvc.exe","4560","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem" 14:32:16,0992966,"vssvc.exe","4560","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem" 14:32:16,1893836,"System","4","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem" 14:32:16,1894181,"System","4","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem" 14:32:24,0317186,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","REPARSE","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: <unknown>","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,0322953,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","REPARSE","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: <unknown>","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,0327641,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: Opened","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,0334003,"FBackup.exe","6880","QueryStandardInformationFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","AllocationSize: 162.549.760, EndOfFile: 162.546.688, NumberOfLinks: 1, DeletePending: False, Directory: False","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,1517489,"FBackup.exe","6880","QueryStandardInformationFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","AllocationSize: 162.549.760, EndOfFile: 162.546.688, NumberOfLinks: 1, DeletePending: False, Directory: False","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,1544011,"FBackup.exe","6880","ReadFile","C:\Users\Public\Documents\Outlook\outlook.pst","FILE LOCK CONFLICT","Offset: 0, Length: 10.485.760, Priority: Normal","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,1549720,"FBackup.exe","6880","CloseFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" 14:32:24,1550045,"FBackup.exe","6880","IRP_MJ_CLOSE","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau" Please advise what other information you need to solve the problem. Thanks, Ton Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1241 Thu, 01 Apr 2010 07:16:32 +0000 Admin 1241@http://www.fbackup.com/forum/ Hi, As the problem is related to the Volume Shadow Copy service on your system, please make sure the service is working properly. You can back up the pst files with no problems when Outlook is closed. DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1240 Wed, 31 Mar 2010 21:15:17 +0000 DeMeul 1240@http://www.fbackup.com/forum/ Hi, No, I cannot copy the file manually while Outlook is active. Error code 0x80070021. Ton Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1237 Wed, 31 Mar 2010 15:10:15 +0000 Admin 1237@http://www.fbackup.com/forum/ Hi, Can you manually copy the PST file to another location while Outlook is running? DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1234 Tue, 30 Mar 2010 18:13:27 +0000 DeMeul 1234@http://www.fbackup.com/forum/ Hi, I've done as requested and advised by mail, but the file downloaded and installed is not build 195 but 194. Nevertheless I've tested this version, unfortunately without success. Please let me know were I can find build 195 that may solve my problem. Ton Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1165 Wed, 10 Mar 2010 12:04:49 +0000 Admin 1165@http://www.fbackup.com/forum/ Hi, We don't have such problems here. We can back up open files with FBackup under Windows 7 32-bit and 64-bit OS. We have many other clients that use FBackup for open files without problems. Please follow these steps: 1. Download and extract DebugView from <a href="http://download.sysinternals.com/Files/DebugView.zip">http://download.sysinternals.com/Files/DebugView.zip</a>. 2. Start DebugView 3. Start FBackup and run the backup. 4. Send us the debug log to info[at]fbackup[dot]com DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1164 Tue, 09 Mar 2010 22:48:47 +0000 DeMeul 1164@http://www.fbackup.com/forum/ In addition to my previous message: The tool works fine under Windows XP Professional. Under Windows 7 I've checked the working of the tool with Procmon (of Sysinternals) and it looks like the VSS is doing okay. When opening the original file after creating the VSS the error occurs. When using Fbackup for the file OUTLOOK.PST in the mode "full" the tool no errors nor warnings occur, but the resulting zip file has a length of 0 bytes. DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1163 Tue, 09 Mar 2010 22:39:36 +0000 DeMeul 1163@http://www.fbackup.com/forum/ I fear the problem has something to do with VSS in combination with Windows 7. I've doublechecked all points mentioned and they are all true. I've read the document and all services etc are running. I've installed other products (free downloads and evaluation versions) and they all ran into the same problem. One of the producers of a (commercial) tool is mentioning on his website that it is not working for Windows 7 yet. Maybe you guys face the same problem. Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1141 Thu, 04 Mar 2010 09:33:56 +0000 Admin 1141@http://www.fbackup.com/forum/ Hi, It seems the problem is with the Shadow copy service. Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista or Windows 7 - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS (Volume Shadow Service) is running and it is properly configured If all of the above are true and still cannot backup open files please see <a href="http://www.backup4all.com/download/pdf/Volume-Shadow-Copy-Service.pdf">this document</a> DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1139 Wed, 03 Mar 2010 23:10:44 +0000 DeMeul 1139@http://www.fbackup.com/forum/ No, when Outlook is active and thus using the file I get the error message 0x80070021. The description, although in the local language, is indicating the same reason: a part of the file is in use by an other process. When Outlook is inactive the file can be copied without problems, just like it happens when using Fbackup. So it looks like Fbackup is not doing what it is supposed to do, namely bypassing this error. Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1138 Wed, 03 Mar 2010 13:53:25 +0000 Admin 1138@http://www.fbackup.com/forum/ Hi, Can you manually copy that file to another location? DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1125 Mon, 01 Mar 2010 22:01:38 +0000 DeMeul 1125@http://www.fbackup.com/forum/ Yes, it happens every time when I start a backup (either in full or in mirror mode) while the file is in use by Outlook 2003. I excluded the file from scanning in McAfee without any success. Even stopping scanning at all did not change the result. No other virus/spyware applications are active or even installed. Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1123 Fri, 26 Feb 2010 14:57:14 +0000 Admin 1123@http://www.fbackup.com/forum/ Hi, Do you receive this warning every time you run the backup? Please make sure there is no antivirus/spyware application scanning that file during the backup execution. DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-1010 Fri, 19 Feb 2010 15:59:23 +0000 DeMeul 1010@http://www.fbackup.com/forum/ Sorry for the delayed response. The userid I use is marked as administrator. The C: is formatted as NTFS. Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-990 Mon, 15 Feb 2010 11:08:54 +0000 Admin 990@http://www.fbackup.com/forum/ Hi, 1. Do you use an administrator account? 2. Is the C: drive format as NTFS or FAT32? DeMeul on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-985 Sat, 13 Feb 2010 17:42:42 +0000 DeMeul 985@http://www.fbackup.com/forum/ I have the same problem using version 4.4 on a Windows 7 64 bits machine when OUTLOOK.PST is in use. The log attached is the one when using mirror mode (when running in full mode, no error/warning message is shown but in the log the skipping of OUTLOOK.PST is mentioned and the result file has size of 0 bytes). [13-2-2010 18:19:21] FBackup 4.4.188 [13-2-2010 18:19:21] Search for "Warning: " and "Error: " to locate warnings and errors in this log file [13-2-2010 18:19:21] Starting backup for "Outlook" at 13-2-2010 18:19:21 [13-2-2010 18:19:21] Operating system: Windows 7 Professional (build 7600) Processor[0] : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz Processor[1] : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz Physical memory (free/total) : 2372 MB/4019 MB Display (res/color/DPI) : 1440X900/32 bit/96 System font (name/height/size/charset) : MS Shell Dlg/-11/8/0 Admin/BkPriv/RePriv : True/True/True IsWOW64 : True Locale : Nederlands (Nederland) [13-2-2010 18:19:21] Expand "Outlook" is running. Stopping expand ... [13-2-2010 18:19:21] Checking if the drives of the sources exist [13-2-2010 18:19:21] Checking backup destination (Local hard drive) [13-2-2010 18:19:21] Creating the list of files to backup [13-2-2010 18:19:22] Found folder C:\Documents and Settings\All Users\Documents\Outlook [13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\archive.pst [13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK [13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst [13-2-2010 18:19:22] Preparing shadow copy [13-2-2010 18:19:46] Folders found to backup: 1 [13-2-2010 18:19:46] Files found to backup: 3 (1.041.635,99 KB) [13-2-2010 18:19:46] Added folder C:\Documents and Settings\All Users\Documents\Outlook [13-2-2010 18:19:56] Added file C:\Documents and Settings\All Users\Documents\Outlook\archive.pst [13-2-2010 18:19:58] Added file C:\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK [13-2-2010 18:20:01] Warning: Skipping file C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst Source error (code 33). Het proces heeft geen toegang tot het bestand omdat een gedeelte van het bestand door een ander proces is vergrendeld. [13-2-2010 18:20:02] Saving backup catalog "C:\Users\Ton\AppData\Roaming\Softland\FBackup 4\fkcFiles\Outlook.fkc" [13-2-2010 18:20:02] List of files excluded from backup [13-2-2010 18:20:02] C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst [13-2-2010 18:20:04] Starting test on "Outlook" for all backup numbers at 13-2-2010 18:20:04 [13-2-2010 18:20:04] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\ OK [13-2-2010 18:20:07] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\archive.pst OK [13-2-2010 18:20:07] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK OK Test finished at 13-2-2010 18:20:07, 2 file(s) and 1 folder(s) tested, 0 error(s) and 0 warning(s) found Total number of files added to backup: 2 Total number of folders added to backup: 1 Total size of files added to backup: 882.898,99 KB Number of files excluded: 1 Number of folders excluded: 0 Files skipped: 1 Next scheduled backup: Backup completed at 13-2-2010 18:20:07 with 0 error(s), 1 warning(s) I hope you know who to solve this problem, because the tool is great. Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-859 Tue, 12 Jan 2010 08:46:31 +0000 Admin 859@http://www.fbackup.com/forum/ You are welcome. kiborgai on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-809 Wed, 16 Dec 2009 15:34:16 +0000 kiborgai 809@http://www.fbackup.com/forum/ Problem solved. Thanks. Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-802 Tue, 15 Dec 2009 16:07:02 +0000 Admin 802@http://www.fbackup.com/forum/ Hi, Please download the latest version of <a href="http://www.software112.com/products/fbackup-free-backup-software+quick-download.html">FBackup 4.3 build 179</a>. Let us know if you still have the problem. kiborgai on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-785 Mon, 07 Dec 2009 13:36:22 +0000 kiborgai 785@http://www.fbackup.com/forum/ the same: [2009.12.07 15:34:41] FBackup 4.3.171 [2009.12.07 15:34:41] Search for "Warning: " and "Error: " to locate warnings and errors in this log file [2009.12.07 15:34:41] Starting backup for "Pastas" at 2009.12.07 15:34:41 [2009.12.07 15:34:41] Operating system: Windows 7 Professional (build 7600) Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz Physical memory (free/total) : 617 MB/1534 MB Display (res/color/DPI) : 1280X1024/32 bit/96 System font (name/height/size/charset) : Segoe UI/-12/9/1 Admin/BkPriv/RePriv : True/True/True IsWOW64 : False Locale : Lithuanian (Lithuania) [2009.12.07 15:34:41] Checking if the drives of the sources exist [2009.12.07 15:34:41] Checking backup destination (Local hard drive) [2009.12.07 15:34:41] Creating the list of files to backup [2009.12.07 15:34:42] Found folder C:\Users\kpp_rolandasj\Documents\Outlook Files [2009.12.07 15:34:42] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst [2009.12.07 15:34:42] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst [2009.12.07 15:34:43] Preparing shadow copy [2009.12.07 15:34:43] Could not create Volume Shadow Copy. Locked files will not be copied. Cannot start vss server [2009.12.07 15:34:43] Folders found to backup: 1 [2009.12.07 15:34:43] Files found to backup: 2 (3.478.482 KB) [2009.12.07 15:34:43] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files [2009.12.07 15:34:43] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files [2009.12.07 15:34:43] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst Source error (code 33). The process cannot access the file because another process has locked a portion of the file. [2009.12.07 15:34:43] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst Source error (code 33). The process cannot access the file because another process has locked a portion of the file. Files skipped: 2 Backup completed at 2009.12.07 15:34:45 with 0 error(s), 2 warning(s) Admin on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-783 Mon, 07 Dec 2009 11:00:12 +0000 Admin 783@http://www.fbackup.com/forum/ Hi, Please download the latest version of FBackup and let us know if you still have the problem. kiborgai on "Windows 7 outlook online backup error" http://www.fbackup.com/forum/topic/windows-7-outlook-online-backup-error#post-781 Mon, 07 Dec 2009 10:23:42 +0000 kiborgai 781@http://www.fbackup.com/forum/ Hi, I can't copy Outlook files on Windows 7. And Volume Shadow Copy service is started. Here is log: [2009.12.07 12:15:56] FBackup 4.3.169 [2009.12.07 12:15:56] Search for "Warning: " and "Error: " to locate warnings and errors in this log file [2009.12.07 12:15:56] Starting backup for "Pastas" at 2009.12.07 12:15:56 [2009.12.07 12:15:56] Operating system: Windows 7 Professional (build 7600) Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz Physical memory (free/total) : 732 MB/1534 MB Display (res/color/DPI) : 1280X1024/32 bit/96 System font (name/height/size/charset) : Segoe UI/-12/9/1 Admin/BkPriv/RePriv : True/True/True IsWOW64 : False Locale : Lithuanian (Lithuania) [2009.12.07 12:15:57] Checking if the drives of the sources exist [2009.12.07 12:15:57] Checking backup destination (Local hard drive) [2009.12.07 12:15:57] Creating the list of files to backup [2009.12.07 12:15:57] Found folder C:\Users\kpp_rolandasj\Documents\Outlook Files [2009.12.07 12:15:57] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst [2009.12.07 12:15:57] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst [2009.12.07 12:15:58] Preparing shadow copy [2009.12.07 12:15:58] Could not create Volume Shadow Copy. Locked files will not be copied. Cannot start vss server [2009.12.07 12:15:58] Folders found to backup: 1 [2009.12.07 12:15:58] Files found to backup: 2 (3.478.482 KB) [2009.12.07 12:15:58] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files [2009.12.07 12:15:58] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files [2009.12.07 12:15:58] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst Source error (code 33). The process cannot access the file because another process has locked a portion of the file. [2009.12.07 12:15:58] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst Source error (code 33). The process cannot access the file because another process has locked a portion of the file. Files skipped: 2 Backup completed at 2009.12.07 12:16:00 with 0 error(s), 2 warning(s)