http://www.fbackup.com/forum/ Discussion forum for FBackup users. en Sat, 11 Feb 2012 20:01:14 +0000 http://www.fbackup.com/forum/topic/win7-to-xp-email-windows-live#post-3188 Mon, 10 Oct 2011 10:20:34 +0000 Admin 3188@http://www.fbackup.com/forum/ <p>Hi,</p> <p>We would like to investigate the problem you have.<br /> Please send us:<br /> - the last backup log from View->Job Logs->Last backup log<br /> - the last restore log from View->Job Logs->Last restore log<br /> - the backup catalog (.fkc)file from View->Open Folder->Catalog Folder.<br /> Put these files into a zip archive and send it to info[at]fbackup[dot]com </p> http://www.fbackup.com/forum/topic/win7-to-xp-email-windows-live#post-3187 Sun, 09 Oct 2011 22:48:39 +0000 vaf001 3187@http://www.fbackup.com/forum/ <p>In Win 7(x64) I have made BackUp for mine WinMail, then have removed some messages in mail and further have restored mail from a backup copy. After restoration I haven't found remote messages? Thank you. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-3018 Tue, 23 Aug 2011 08:46:07 +0000 Admin 3018@http://www.fbackup.com/forum/ <p>Hi,</p> <p>I contacted BitDefender one time and the response was prompt. I also included their response in my second response of this post. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-3013 Sun, 21 Aug 2011 20:47:13 +0000 i_am_jim 3013@http://www.fbackup.com/forum/ <p>I can tell you've never tried to get support from BitDefender people :-)</p> <p>You are on the order of 100 times better. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2989 Tue, 16 Aug 2011 08:54:55 +0000 Admin 2989@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Please contact BitDefender support and ask them how you can configure their application to work without affecting FBackup. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2982 Sat, 13 Aug 2011 17:54:23 +0000 i_am_jim 2982@http://www.fbackup.com/forum/ <p>Done. No help. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2970 Thu, 11 Aug 2011 08:02:11 +0000 Admin 2970@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Please put all .exe files inside FBackup installation folder into the exceptions list of the antivirus. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2968 Wed, 10 Aug 2011 14:21:27 +0000 i_am_jim 2968@http://www.fbackup.com/forum/ <p>I am unable to find an Exceptions list in BitDefender.</p> <p>As explained in <a href="http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2881">this post</a> above, I have put fbackup.exe, vscsrv.exe and VscSrv2008X64.exe in BitDefender's exclusions. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2964 Wed, 10 Aug 2011 13:24:21 +0000 Admin 2964@http://www.fbackup.com/forum/ <p>Hi,</p> <p>If you correctly set the antivirus not to block any Backup4all files, by putting them in the Exceptions list, both programs will work just fine. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2956 Tue, 09 Aug 2011 18:34:39 +0000 i_am_jim 2956@http://www.fbackup.com/forum/ <p>The mystery is solved. I uninstalled BitDefender right after my last post and it's the problem. It's what was causing the State: [5] Waiting for completion errors. </p> <p>But, now I don't know how I can use both programs. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2952 Tue, 09 Aug 2011 12:41:50 +0000 Admin 2952@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Try uninstalling BitDefender and see if you still have the problem. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2947 Mon, 08 Aug 2011 22:54:01 +0000 i_am_jim 2947@http://www.fbackup.com/forum/ <p>Yes, the computer has been restarted several times since this problem began.</p> <p>I'm not sure what service you're referring to but all services get restarted after every reboot.</p> <p>I suspect this problem has something to do with BitDefender, because FBackup never worked after the installation of the latest version. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2945 Mon, 08 Aug 2011 14:10:53 +0000 Admin 2945@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Those 2 writers seems to have problems. Have you tried to restart the computer and also the service? </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2939 Mon, 08 Aug 2011 02:43:56 +0000 i_am_jim 2939@http://www.fbackup.com/forum/ <p>Your PDF file says I have to be using XP and I'm using Win7 64bit.<br /> Other than that everything checks out except when doing the <strong>vssadmin list writers</strong> check, two items say No Error but say "State: [5] Waiting for completion." See listing below.</p> <blockquote><p>vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool<br /> (C) Copyright 2001-2005 Microsoft Corp.</p> <p>Writer name: 'Task Scheduler Writer'<br /> Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}<br /> Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'VSS Metadata Store Writer'<br /> Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}<br /> Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'Performance Counters Writer'<br /> Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}<br /> Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'System Writer'<br /> Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}<br /> Writer Instance Id: {54081bc8-6b5f-4b5e-9ac5-f2af28a43c77}<br /> <strong> State: [5] Waiting for completion</strong><br /> Last error: No error</p> <p>Writer name: 'ASR Writer'<br /> Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}<br /> Writer Instance Id: {ef0b9974-ff09-459b-b38e-994e045a04ec}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'Shadow Copy Optimization Writer'<br /> Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}<br /> Writer Instance Id: {f9466370-959f-4374-bbb6-0a0189434ed4}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'COM+ REGDB Writer'<br /> Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}<br /> Writer Instance Id: {e6cf4fe7-cce1-4618-b401-80627f66c9a2}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'MSSearch Service Writer'<br /> Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}<br /> Writer Instance Id: {983384cf-e5d9-42b0-9e57-e58c0a38b7a6}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'BITS Writer'<br /> Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}<br /> Writer Instance Id: {aa36a483-2ac8-4a60-b33f-9cb5598edd26}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'Registry Writer'<br /> Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}<br /> Writer Instance Id: {a7f24cef-a07a-4b91-b186-d6404ebc0623}<br /> State: [1] Stable<br /> Last error: No error</p> <p>Writer name: 'WMI Writer'<br /> Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}<br /> Writer Instance Id: {a3565a0d-34a4-4736-af04-8c3141a26fef}<br /> <strong> State: [5] Waiting for completion</strong><br /> Last error: No error</p> </blockquote> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2926 Thu, 04 Aug 2011 14:26:59 +0000 Admin 2926@http://www.fbackup.com/forum/ <p>Backing up open files has the following limitations: It works<br /> - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008<br /> - only for users with administrator access rights to copy open files<br /> - only on local hard drives<br /> - only on NTFS formatted partitions<br /> - only if the VSS (Volume Shadow Service) is running and it is properly configured</p> <p>If all of the above are true and still cannot backup open files please see: <a href="http://www.backup4all.com/download/pdf/Volume-Shadow-Copy-Service.pdf" rel="nofollow">http://www.backup4all.com/download/pdf/Volume-Shadow-Copy-Service.pdf</a> </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2925 Thu, 04 Aug 2011 13:11:41 +0000 i_am_jim 2925@http://www.fbackup.com/forum/ <p>It still sticks in shadow copy. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2919 Mon, 01 Aug 2011 14:47:56 +0000 Admin 2919@http://www.fbackup.com/forum/ <p>Hi,</p> <p>It should work in both cases: if it's set to Manual or Automatic. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2917 Sat, 30 Jul 2011 04:11:09 +0000 i_am_jim 2917@http://www.fbackup.com/forum/ <p>Hello, hello. Have you given up? </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2893 Mon, 25 Jul 2011 23:20:10 +0000 i_am_jim 2893@http://www.fbackup.com/forum/ <p>I usually have to do a power off reboot to get out of the Shadow Copy process, but I will do a fresh boot after you respond to this reply.</p> <p>The Shadow Copy Service is set to "Manual" which, I think, means if your program needs it your program can start it. </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2885 Mon, 25 Jul 2011 11:38:48 +0000 Admin 2885@http://www.fbackup.com/forum/ <p>Hi,</p> <p>The "Proparing shadow copy" phase should take from few seconds to few minutes, depending on how many files will be backed up and their sizes. </p> <p>Please kill the Fbackup.exe process and restart the computer.<br /> Make sure the Volume Shadow Copy Service from Control Panel is started and working properly.<br /> Do you still have the problem? </p> http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2881 Sun, 24 Jul 2011 20:40:18 +0000 i_am_jim 2881@http://www.fbackup.com/forum/ <p>I'm having this same problem. I'm running Windows 7 64bit and BitDefender 2011.</p> <blockquote><p> Set Active Virus control on Default and click OK.</p> </blockquote> <p>This was already set to default so I went on to the next steps, adding fbackup.exe, vscsrv.exe and VscSrv2008X64.exe to exclude in FBackup. </p> <p>It still hung for an hour in Preparing Shadow Copy. I assumed it was stuck. Then it went for an hour and a half in Cancel. Some hint as to how long it should take to do the Shadow Copy stuff would be helpful, so one knows when to quit a test. </p> http://www.fbackup.com/forum/topic/fbackup-immediately-crashes#post-2689 Fri, 27 May 2011 11:16:06 +0000 Admin 2689@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Please send us an email to discuss about how we can connect. </p> http://www.fbackup.com/forum/topic/fbackup-immediately-crashes#post-2687 Thu, 26 May 2011 23:08:21 +0000 contemplicity 2687@http://www.fbackup.com/forum/ <p>I did the uninstall and reinstall before posting in the forums. That made no difference.<br /> I don't have "TeamViewer", but may be willing to open up an RDP connection if there is nothing else that I could try on my end. </p> http://www.fbackup.com/forum/topic/fbackup-immediately-crashes#post-2676 Thu, 26 May 2011 11:06:21 +0000 Admin 2676@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Please try to uninstall and reinstall the application.<br /> If you still have the problem, can you give us access to your computer using TeamViewer to see exactly what the problem is? If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect. </p> http://www.fbackup.com/forum/topic/fbackup-immediately-crashes#post-2673 Thu, 26 May 2011 03:34:58 +0000 contemplicity 2673@http://www.fbackup.com/forum/ <p>I have two machines running Windows 7 64 bit. I installed FBackup on one machine and it works great (thank you so much!). However, there are problems on the second machine. Whenever I try to launch the application, it immediately crashes. No windows open, nothing flashes, just the error message pops up. </p> <p>I've tried running in safe mode, compatibility mode, and running as an administrator; yet, the same thing happens each time. Below is the information from the problem details section of the crash pop up message. Any help with this would be greatly appreciated!!!</p> <p>Problem Event Name: APPCRASH<br /> Application Name: FBackup.exe<br /> Application Version: 4.6.0.253<br /> Application Timestamp: 4ddbb6a8<br /> Fault Module Name: StackHash_0a9e<br /> Fault Module Version: 0.0.0.0<br /> Fault Module Timestamp: 00000000<br /> Exception Code: c0000005<br /> Exception Offset: 02f9d301<br /> OS Version: 6.1.7601.2.1.0.256.48<br /> Locale ID: 1033<br /> Additional Information 1: 0a9e<br /> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789<br /> Additional Information 3: 0a9e<br /> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 </p> http://www.fbackup.com/forum/topic/backup-time-fast-in-windowsxp-too-long-in-windows7#post-2484 Sun, 10 Apr 2011 11:09:48 +0000 akg2011b 2484@http://www.fbackup.com/forum/ <p>Thank you Admin for your prompt reply and for requesting the backup log for review. I did not send you the backup log file because the reply given by Stein92 solved my problem. Thank you Stein92! Using McAffee's VirusScanConsole, I defined Fbackup directory as an Excluded Directroy for virus scan. This solved the problem completely. In Windows 7, using FBackup v. 4.5.241, I backed up 8.38 Gb in less than 15 minutes! on a 2.67 Ghz Toshiba Qosmio Laptop. This is absolutely Great! Thank you both. </p> http://www.fbackup.com/forum/topic/backup-time-fast-in-windowsxp-too-long-in-windows7#post-2468 Sat, 02 Apr 2011 12:58:06 +0000 Stien92 2468@http://www.fbackup.com/forum/ <p>Windows 7 mirror backup to external usb hdd: 17.740.430,83 KB in 28,5 minutes.<br /> Your antivirus is kicking in. Put Fbackup in the excluded processes. </p> http://www.fbackup.com/forum/topic/backup-time-fast-in-windowsxp-too-long-in-windows7#post-2464 Fri, 01 Apr 2011 09:47:35 +0000 Admin 2464@http://www.fbackup.com/forum/ <p>Hi,</p> <p>Please send us the last backup log to info[at]fbackup[dot]com to see what the problem was.<br /> To find it, go to View->Job Logs->Last backup log. </p> http://www.fbackup.com/forum/topic/backup-time-fast-in-windowsxp-too-long-in-windows7#post-2458 Fri, 01 Apr 2011 05:15:51 +0000 akg2011b 2458@http://www.fbackup.com/forum/ <p>I have been using Fbackup 4.2 for a long time. Before I was using it in my laptop with Windows XP. It used to take 37 minutes to back up 7.161 Gb data from my laptop to my external HDD. I now have a new PC with Windows 7. The same backup takes 4 hours!! For this reason, I can not use Fbakup on my PC anymore. Does anybody know what the problem is with Windows 7 when using Fbakup? </p> http://www.fbackup.com/forum/topic/backup-open-outlook-pst-file-from-a-limited-user-account#post-2185 Mon, 24 Jan 2011 17:29:26 +0000 Admin 2185@http://www.fbackup.com/forum/ <p>Hi,</p> <p>You need to have administrator permissions to back up Outlook. </p>